The Bank of New Zealand is extending the opening hours of part-time branches.

The bank put an emphasis on call centres and digital services after closing 38 branches during the height of the pandemic. 

BNZ Chief Executive Dan Huggins told Jack Tame “We’ve heard from our customers – particularly small businesses – that they want to talk to our people more often”

Huggins said “four or five years ago, we saw a demand for digital – now we've taken the feedback, we’re putting more people into our branches.”

LISTEN ABOVE.

The Bank of New Zealand is extending the opening hours of part-time branches. 
The bank put an emphasis on call centres and digital services after closing 38 branches during the height of the pandemic.  
BNZ Chief Executive Dan Huggins told Jack Tame “We’ve heard from our customers – particularly small businesses – that they want to talk to our people more often” 
Huggins said “four or five years ago, we saw a demand for digital – now we've taken the feedback, we’re putting more people into our branches.” 
LISTEN ABOVE.

With a straight down the middle approach, Heather du Plessis-Allan Drive on Newstalk ZB delivers the very latest news and views to New Zealanders as they wrap up their day.

Heather du Plessis-Allan Drive

Dan Huggins: BNZ Chief Executive on decision to keep branches open 5 days a week

https://api.omny.fm/orgs/7784f840-c291-422a-924b-ad9000bbad71/clips/db0de641-5be8-432f-b807-b1870073dabb/transcript