Interislander's operator is promising to cough up for ferry disruptions.

A Commerce Commission investigation found KiwiRail may have breached the law by suggesting cancelled sailings were out of their control.

Mechanical events leading to cancellations will now almost always trigger compensation.

Chief customer officer Adele Wilson says people incurred some high costs from cancellations. 

"As we were trying to catch up the schedule, we had another event - and so people who'd been rebooked, unfortunately some of them were delayed again."

LISTEN ABOVE

Interislander's operator is promising to cough up for ferry disruptions.
A Commerce Commission investigation found KiwiRail may have breached the law by suggesting cancelled sailings were out of their control.
Mechanical events leading to cancellations will now almost always trigger compensation.
Chief customer officer Adele Wilson says people incurred some high costs from cancellations.&nbsp;
"As we were trying to catch up the schedule, we had another event - and so people who'd been rebooked, unfortunately some of them were delayed again."
LISTEN ABOVE

With a straight down the middle approach, Heather du Plessis-Allan Drive on Newstalk ZB delivers the very latest news and views to New Zealanders as they wrap up their day.

Heather du Plessis-Allan Drive

Adele Wilson: KiwiRail chief customer officer on the operator being ordered to compensate Kiwis for ferry disruptions

https://api.omny.fm/orgs/7784f840-c291-422a-924b-ad9000bbad71/clips/3223a0df-37a0-4658-acf2-b2c2005eebfd/transcript

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