Millions of dollars change hands every day over online platforms in Singapore. But there's an ugly side to the  thriving e-commerce ecosystem as shown by a couple who allegedly cheated people out of their luxury items to the tune of S$32 million. Why does this happen? What motivates sellers to cheat? And what makes us believe them? Steven Chia gets the ins and outs from a former scammer and insights from clinical psychologist Annabelle Chow and Carousell's policy and escalation manager Jessica Chen.

Millions of dollars change hands every day over online platforms in Singapore. But there's an ugly side to the&nbsp; thriving e-commerce ecosystem as shown by a couple who allegedly cheated people out of their luxury items to the tune of S$32 million. Why does this happen? What motivates sellers to cheat? And what makes us believe them? Steven Chia gets the ins and outs from a former scammer and insights from clinical psychologist Annabelle Chow and Carousell's policy and escalation manager Jessica Chen.

You know the headlines. Now take a deeper dive into the Heart of the Matter with CNA each week as we talk to newsmakers and experts who give us their take on the some of the most talked about news developments.

You know the headlines. Now take a deeper dive into the Heart of the Matter with CNA each week as we talk to newsmakers and experts who give us their take on the some of the most talked about news developments.

Take a deeper dive into the Heart of the Matter as we talk to newsmakers and experts who give us their take on the some of the most talked about news developments.

Heart of the Matter

You know the headlines. Now take a deeper dive into the Heart of the Matter with CNA each week as we talk to newsmakers and experts who give us their take on the some of the most talked about news developments.

I preyed on people's emotions: An ex-scammer on how e-commerce scams happen

https://api.omny.fm/orgs/7740012e-e1bd-4f85-81c4-a7f50047134a/clips/fea1f496-31ac-42ba-baa6-aee701031267/transcript

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