



Cityblock President Mike Roaldi on the Changing Economics of Care Delivery (#507)
Mike Roaldi, President of Cityblock Health, discusses the economics of care delivery while working to better engage consumers, what’s behind Cityblock’s recent growth, and how patients are using ChatGPT for their health. All that, plus the Flava of the Week about the new Samsung Health app featur…

How AI is Helping Us Understand Consumers' Health Behaviors (#506)
Kristy Roldan, VP of Growth at MDRG, joins Jared to talk about the newest ways that healthcare is happening outside of hospitals, why outlier thinking is important in consumer research, and how AI is and isn’t helping us better understand consumers’ health behavior. All that, plus the Flava of the…

How Array is Connecting Behavioral Health Experiences (#505)
Shannon Werb, CEO of Array Behavioral Care, describes what the digital entry points for mental health look like today, the downsides of investing so heavily in digital access, and what it takes to make virtual mental health actually feel personalized and trustworthy for patients. All that, plus t…

How Do Clinicians & Patients Feel About Prior Auth? (#504)
Lynne Nowak, Chief Data and Analytics Officer, at Surescripts, shares highlights from their research on how clinicians feel about prior authorization, her point of view on responsible AI, and how it all ties back to better experiences for patients and clinicians. All that, plus the Flava of the W…

Why Amenities Health Pivoted to Premium Memberships (#503)
Aasim Saeed, Founder of Amenities Health, joins Jared for real talk about building in the direct to consumer health space, why he doesn't consider the current U.S. healthcare system to be patient-centric at all, and his pivot to powering health system-based concierge and premium offerings. All th…

How to Address the Patient-Tech Disconnect With Scheduling (#502)
Rom Cohen, Co-Founder of Hyro, talks about the state of patient communication, Hyro’s new research on the topic, and how an unsophisticated approach to AI means lots of patients don’t get treated. All that, plus the Flava of the Week about Walmart’s new Clinical Trial Centers. What is the goal of…

Wei-Li Shao on Omada's IPO & the Rapidly Evolving GLP-1 Market (#501)
Wei-Li Shao returns to talk about Omada Health’s IPO, the rapidly evolving landscape of GLP-1 therapies, market complexities associated with AI-driven innovation, and what it all tells us about consumer behaviors. All that, plus the Flava of the Week comparing funding trends from Rock Health and …

#500: The Quest to Make Healthcare Preventive, Personalized & Retail-Like
Join the celebration of reaching 500 episodes! Jared and Zain point to insights that have stood out as consumer-centric healthcare has evolved, and connect the dots for what’s coming next, from how perceptions have shifted over the years, to how preventive health has moved from the margins to the m…

Ron Books on Human-First AI & Arizona Becoming a Health Tech Hub (#499)
Ron Books, CEO of Net Health, talks about how he believes that AI is the only thing that can save the human element in healthcare, examples from the wound care and rehab therapy spaces, and how Arizona is becoming a health tech hub. All that, plus the Flava of the Week about the CMS Health Tech E…

How Founders Can Partner With Medical Centers (#498)
Frank McGillin returns to share key lessons for digital health founders to partner with academic medical centers, curated from his time leading The Clinic by Cleveland Clinic. All that, plus the Flava of the Week about Rock Health’s newly minted research on consumers’ use of AI chatbots. How quic…