Over the years, Neil’s visited a lot of clinics. And during those visits, he’s witnessed a variety of communication styles that’ve been used with customers – some good, and some not so good. In this episode, he breaks down those experiences into the three main communication styles he’s seen (and heard) – the Teller, Seller and Persuader.

Neil shares the different behaviours of each of the three in-salon and in-clinic communication styles and suggests some shifts that both the Teller and Seller can immediately practice – to help improve their persuasion skills.

In this episode you’ll learn: 
If you’re a Teller, you’ll learn:

What to do when a client’s eyes glaze over during a conversation with them
How to stop talking, talking, talking
If you’re a Seller, you’ll learn”

What to do when it goes silent, after you’ve proposed that a client buy
Simple suggestions to help you close better and more comfortably
If you’re aspiring to become a Persuader, Neil shares his 10 Commandments of Being Persuasive, where he lists the behaviours to avoid and what to replace them with

Over the years, Neil&rsquo;s visited a lot of clinics. And during those visits, he&rsquo;s witnessed a variety of communication styles that&rsquo;ve been used with customers &ndash; some good, and some not so good. In this episode, he breaks down those experiences into the three main communication styles he&rsquo;s seen (and heard) &ndash; the Teller, Seller and Persuader.
Neil shares the different behaviours of each of the three in-salon and in-clinic communication styles and suggests some shifts that both the Teller and Seller can immediately practice &ndash; to help improve their persuasion skills.
In this episode you&rsquo;ll learn: 
<ul>
<li>If you&rsquo;re a Teller, you&rsquo;ll learn:
<ul>
<li>What to do when a client&rsquo;s eyes glaze over during a conversation with them</li>
<li>How to stop talking, talking, talking</li>
</ul>
</li>
<li>If you&rsquo;re a Seller, you&rsquo;ll learn&rdquo;
<ul>
<li>What to do when it goes silent, after you&rsquo;ve proposed that a client buy</li>
<li>Simple suggestions to help you close better and more comfortably</li>
</ul>
</li>
<li>If you&rsquo;re aspiring to become a Persuader, Neil shares his 10 Commandments of Being Persuasive, where he lists the behaviours to avoid and what to replace them with</li>
</ul>

If you’re frustrated and struggle to be successful in the Hair, Beauty and Body Industries, the GET to YES Podcast will help transform your business, brand and financial reality.

The GET to YES Podcast is for those B2B sales people and B2C salon and clinic owners and staff, who are ready to learn how to talk with, not at, their clients and customers. In each episode, Neil Osborne explains practical ways to master a more empathetic and persuasive sales approach, that’s been proven to dramatically lift sales results. It comfortably moves conversations toward that magical word, yes. Not by being pushy. Nor through talking. It’s by simply asking and listening.

Fans of the approach that the GET to YES podcasts teaches, acclaim the powerful messages it delivers and how they’ve built better client relationships, respectfully moved them to action and created growth for both their brands and clients. The GET to YES Podcast celebrates the fact that in a people-focused industry, you get to ‘Yes’ more frequently, by asking and listening, instead of ‘telling’ your brand or product story.

Note: Remember to check the B2B or B2C descriptor in the Podcast title, for the most suitable episode for you.

If you&rsquo;re frustrated and struggle to be successful in the Hair, Beauty and Body Industries, the GET to YES Podcast will help transform your business, brand and financial reality.
The GET to YES Podcast is for those B2B sales people and B2C salon and clinic owners and staff, who are ready to learn how to talk with, not at, their clients and customers. In each episode, Neil Osborne explains practical ways to master a more empathetic and persuasive sales approach, that&rsquo;s been proven to dramatically lift sales results. It comfortably moves conversations toward that magical word, yes. Not by being pushy. Nor through talking. It&rsquo;s by simply asking and listening.
Fans of the approach that the GET to YES podcasts teaches, acclaim the powerful messages it delivers and how they&rsquo;ve built better client relationships, respectfully moved them to action and created growth for both their brands and clients. The GET to YES Podcast celebrates the fact that in a people-focused industry, you get to &lsquo;Yes&rsquo; more frequently, by asking and listening, instead of &lsquo;telling&rsquo; your brand or product story.
Note: Remember to check the B2B or B2C descriptor in the Podcast title, for the most suitable episode for you.

GET TO YES by Listening, Not Telling with Neil Osborne | Selling in the Hair, Beauty and Body Industries

In this episode, Neil breaks down the salon and clinic experiences he's had into the three main communication styles he’s seen (and heard) – the Teller, Seller and Persuader.

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