Moving deeper into the Spend-suasion model, Neil talks about your client’s comfort level, when they’re in your clinic. He explains how a key tool within the model – called the Client’s Comfort Curve – helps you understand your client’s level of comfort (where and when it happens), as they move through their in-clinic treatment. It also identifies the right time to suggest and recommend.

The Client Comfort Curve helps you visualise what’s going on with your client’s emotions and highlights that when your client first enters the clinic, they can be at a low level of comfort. He also pinpoints that when they come out of the treatment room, they’re also likely to be at a low level of comfort. That’s not the right time to make recommendations.

Neil also shares a simple three-step exercise to secure a 50% increase in acceptance of your recommendations, plus some simple ways to help you identify the right time to reach agreement around other services, without pressure or push.

In this episode you’ll learn: 
Increase your awareness of a client’s high’s and low levels of comfort, during their visit
A simple 3-step exercise to increase acceptance of your recommendations
The best time to recommend and suggest
The best time to close or reach agreement to buy
How to join a webinar to start the journey of learning the new skill of persuasion
Where to join our members only Facebook Group – The Salon + Clinic Hub – to learn, share and celebrate

Moving deeper into the Spend-suasion model, Neil talks about your client&rsquo;s comfort level, when they&rsquo;re in your clinic. He explains how a key tool within the model &ndash; called the Client&rsquo;s Comfort Curve &ndash; helps you understand your client&rsquo;s level of comfort (where and when it happens), as they move through their in-clinic treatment. It also identifies the right time to suggest and recommend.
The Client Comfort Curve helps you visualise what&rsquo;s going on with your client&rsquo;s emotions and highlights that when your client first enters the clinic, they can be at a low level of comfort. He also pinpoints that when they come out of the treatment room, they&rsquo;re also likely to be at a low level of comfort. That&rsquo;s not the right time to make recommendations.
Neil also shares a simple three-step exercise to secure a 50% increase in acceptance of your recommendations, plus some simple ways to help you identify the right time to reach agreement around other services, without pressure or push.
In this episode you&rsquo;ll learn: 
<ul>
<li>Increase your awareness of a client&rsquo;s high&rsquo;s and low levels of comfort, during their visit</li>
<li>A simple 3-step exercise to increase acceptance of your recommendations</li>
<li>The best time to recommend and suggest</li>
<li>The best time to close or reach agreement to buy</li>
<li>How to join a webinar to start the journey of learning the new skill of persuasion</li>
<li>Where to join our members only Facebook Group &ndash; <a href="https://www.facebook.com/groups/salonandclinichub/">The Salon + Clinic Hub</a> &ndash; to learn, share and celebrate</li>
</ul>

If you’re frustrated and struggle to be successful in the Hair, Beauty and Body Industries, the GET to YES Podcast will help transform your business, brand and financial reality.

The GET to YES Podcast is for those B2B sales people and B2C salon and clinic owners and staff, who are ready to learn how to talk with, not at, their clients and customers. In each episode, Neil Osborne explains practical ways to master a more empathetic and persuasive sales approach, that’s been proven to dramatically lift sales results. It comfortably moves conversations toward that magical word, yes. Not by being pushy. Nor through talking. It’s by simply asking and listening.

Fans of the approach that the GET to YES podcasts teaches, acclaim the powerful messages it delivers and how they’ve built better client relationships, respectfully moved them to action and created growth for both their brands and clients. The GET to YES Podcast celebrates the fact that in a people-focused industry, you get to ‘Yes’ more frequently, by asking and listening, instead of ‘telling’ your brand or product story.

Note: Remember to check the B2B or B2C descriptor in the Podcast title, for the most suitable episode for you.

If you&rsquo;re frustrated and struggle to be successful in the Hair, Beauty and Body Industries, the GET to YES Podcast will help transform your business, brand and financial reality.
The GET to YES Podcast is for those B2B sales people and B2C salon and clinic owners and staff, who are ready to learn how to talk with, not at, their clients and customers. In each episode, Neil Osborne explains practical ways to master a more empathetic and persuasive sales approach, that&rsquo;s been proven to dramatically lift sales results. It comfortably moves conversations toward that magical word, yes. Not by being pushy. Nor through talking. It&rsquo;s by simply asking and listening.
Fans of the approach that the GET to YES podcasts teaches, acclaim the powerful messages it delivers and how they&rsquo;ve built better client relationships, respectfully moved them to action and created growth for both their brands and clients. The GET to YES Podcast celebrates the fact that in a people-focused industry, you get to &lsquo;Yes&rsquo; more frequently, by asking and listening, instead of &lsquo;telling&rsquo; your brand or product story.
Note: Remember to check the B2B or B2C descriptor in the Podcast title, for the most suitable episode for you.

GET TO YES by Listening, Not Telling with Neil Osborne | Selling in the Hair, Beauty and Body Industries

A key tool within the Spend-suasion model – called the Client’s Comfort Curve – helps you understand your client’s level of comfort (where and when it happens), as they move through their in-clinic treatment. It also identifies the right time to suggest and recommend.

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