In this industry interview, Neil speaks with Wendy Young, from The Hairdresser in Greenwich, Sydney, to further his understanding of how salon owners view sales reps. Wendy’s a long-time salon owner and has built a highly successful salon with a team of 10 on the Lower North Shore of Sydney. 

Wendy shares some interesting insights around the importance and business benefits of a having a salon receptionist – Wendy’s salon has two of them. Her team also only works a 4-day week, even though the salon is open 6 days. Wendy’s a big believer in encouraging her team to have a great lifestyle outside of work and in return, she’s found that by working a shorter week, they’re more productive. She also shares her thoughts on working with salespeople – there’s lots of gold sprinkled throughout the interview.

In this episode you’ll learn: 
How a suburban salon can be highly successful
How Wendy discovered that profitability occurred once she reached a team of 7 people
The importance of having a clear view about managing your team and the vital role of a receptionist
Key thoughts around the most important sales rep behaviours and how they can impact the owner-rep relationship
The importance of time management, from a salon owner’s perspective

In this industry interview, Neil speaks with Wendy Young, from The Hairdresser in Greenwich, Sydney, to further his understanding of how salon owners view sales reps. Wendy&rsquo;s a long-time salon owner and has built a highly successful salon with a team of 10 on the Lower North Shore of Sydney.&nbsp;
Wendy shares some interesting insights around the importance and business benefits of a having a salon receptionist &ndash; Wendy&rsquo;s salon has two of them. Her team also only works a 4-day week, even though the salon is open 6 days. Wendy&rsquo;s a big believer in encouraging her team to have a great lifestyle outside of work and in return, she&rsquo;s found that by working a shorter week, they&rsquo;re more productive. She also shares her thoughts on working with salespeople &ndash; there&rsquo;s lots of gold sprinkled throughout the interview.
In this episode you&rsquo;ll learn: 
<ul>
<li>How a suburban salon can be highly successful</li>
<li>How Wendy discovered that profitability occurred once she reached a team of 7 people</li>
<li>The importance of having a clear view about managing your team and the vital role of a receptionist</li>
<li>Key thoughts around the most important sales rep behaviours and how they can impact the owner-rep relationship</li>
<li>The importance of time management, from a salon owner&rsquo;s perspective</li>
</ul>

If you’re frustrated and struggle to be successful in the Hair, Beauty and Body Industries, the GET to YES Podcast will help transform your business, brand and financial reality.

The GET to YES Podcast is for those B2B sales people and B2C salon and clinic owners and staff, who are ready to learn how to talk with, not at, their clients and customers. In each episode, Neil Osborne explains practical ways to master a more empathetic and persuasive sales approach, that’s been proven to dramatically lift sales results. It comfortably moves conversations toward that magical word, yes. Not by being pushy. Nor through talking. It’s by simply asking and listening.

Fans of the approach that the GET to YES podcasts teaches, acclaim the powerful messages it delivers and how they’ve built better client relationships, respectfully moved them to action and created growth for both their brands and clients. The GET to YES Podcast celebrates the fact that in a people-focused industry, you get to ‘Yes’ more frequently, by asking and listening, instead of ‘telling’ your brand or product story.

Note: Remember to check the B2B or B2C descriptor in the Podcast title, for the most suitable episode for you.

If you&rsquo;re frustrated and struggle to be successful in the Hair, Beauty and Body Industries, the GET to YES Podcast will help transform your business, brand and financial reality.
The GET to YES Podcast is for those B2B sales people and B2C salon and clinic owners and staff, who are ready to learn how to talk with, not at, their clients and customers. In each episode, Neil Osborne explains practical ways to master a more empathetic and persuasive sales approach, that&rsquo;s been proven to dramatically lift sales results. It comfortably moves conversations toward that magical word, yes. Not by being pushy. Nor through talking. It&rsquo;s by simply asking and listening.
Fans of the approach that the GET to YES podcasts teaches, acclaim the powerful messages it delivers and how they&rsquo;ve built better client relationships, respectfully moved them to action and created growth for both their brands and clients. The GET to YES Podcast celebrates the fact that in a people-focused industry, you get to &lsquo;Yes&rsquo; more frequently, by asking and listening, instead of &lsquo;telling&rsquo; your brand or product story.
Note: Remember to check the B2B or B2C descriptor in the Podcast title, for the most suitable episode for you.

GET TO YES by Listening, Not Telling with Neil Osborne | Selling in the Hair, Beauty and Body Industries

In this industry interview, Neil deepens his understanding of sales reps, from a salon owners’ point of view.

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