In the latest episode of Gateway to Growth, Yvonne Szeto, Vice President Commercial APAC at Worldpay, joins Nick Fisher, General Manager UK, JCB International (Europe) Ltd. to discuss cart abandonment in ecommerce, with a particular lens on Asian consumers.



Topics explored:

Hosted by Victoria Perea-Usher, Vice President, Marketing Communications at JCB International (Europe) Ltd., the discussion includes an in-depth look at cart abandonment from the perspective of merchant, payment provider, and customer. You will learn about market-specific trends as well as causes of cart abandonment, ways to reduce abandonment rates, and how things like security and local payment options can ensure successful checkouts.

Plus, discover how companies like JCB International and Worldpay are supporting merchants on their journey to efficient ecommerce.



Key discussion points:
03:55   Is cart abandonment a big problem? If so, why?
08:28   Ecommerce shopping habits of Asian consumers
20:50   Ways to meet different customer expectations
26:10   Common themes from top performing European retailers
29:15   Importance of multi-currency processing
33:15   Balancing fraud prevention and increased profits
38:22   Alternative payment methods and their impact
40:00   How to entice lapsed customers to return to their carts
42:25   Unified strategies across mobile and desktop payments
45:09   Optimizing multi-step purchases like airline tickets
47:18   Sales strategies and discounts – the pros and cons
50:05   Making the payments journey more secure



Have a question about the podcast topic? A suggestion for future episodes? Or want your company to be our next guests? Get in touch at marketing@jcbeurope.eu

JCB is a major global payments brand and a leading credit card issuer and acquirer in Japan. JCB launched its card business in Japan in 1961 and began expanding worldwide in 1981. Its acceptance network includes about 41 million merchants around the world. JCB issues cards across various countries and regions internationally with more than 150 million cardmembers. As part of its international growth strategy, JCB has formed alliances with hundreds of leading banks and financial institutions globally to increase its merchant coverage and cardmember base. As a comprehensive payment solution provider, JCB commits to providing responsive and high-quality service and products to all customers worldwide. For more information, please visit: www.global.jcb/en/

In the latest episode of Gateway to Growth, Yvonne Szeto, Vice President Commercial APAC at Worldpay, joins Nick Fisher, General Manager UK, JCB International (Europe) Ltd. to discuss cart abandonment in ecommerce, with a particular lens on Asian consumers.
 
Topics explored:
Hosted by Victoria Perea-Usher, Vice President, Marketing Communications at JCB International (Europe) Ltd., the discussion includes an in-depth look at cart abandonment from the perspective of merchant, payment provider, and customer. You will learn about market-specific trends as well as causes of cart abandonment, ways to reduce abandonment rates, and how things like security and local payment options can ensure successful checkouts.
Plus, discover how companies like JCB International and Worldpay are supporting merchants on their journey to efficient ecommerce.
 
Key discussion points:
<ul>
<li>03:55   Is cart abandonment a big problem? If so, why?</li>
<li>08:28   Ecommerce shopping habits of Asian consumers</li>
<li>20:50   Ways to meet different customer expectations</li>
<li>26:10   Common themes from top performing European retailers</li>
<li>29:15   Importance of multi-currency processing</li>
<li>33:15   Balancing fraud prevention and increased profits</li>
<li>38:22   Alternative payment methods and their impact</li>
<li>40:00   How to entice lapsed customers to return to their carts</li>
<li>42:25   Unified strategies across mobile and desktop payments</li>
<li>45:09   Optimizing multi-step purchases like airline tickets</li>
<li>47:18   Sales strategies and discounts – the pros and cons</li>
<li>50:05   Making the payments journey more secure</li>
</ul>
 
Have a question about the podcast topic? A suggestion for future episodes? Or want your company to be our next guests? Get in touch at <a href="mailto:marketing@jcbeurope.eu">marketing@jcbeurope.eu</a>
JCB is a major global payments brand and a leading credit card issuer and acquirer in Japan. JCB launched its card business in Japan in 1961 and began expanding worldwide in 1981. Its acceptance network includes about 41 million merchants around the world. JCB issues cards across various countries and regions internationally with more than 150 million cardmembers. As part of its international growth strategy, JCB has formed alliances with hundreds of leading banks and financial institutions globally to increase its merchant coverage and cardmember base. As a comprehensive payment solution provider, JCB commits to providing responsive and high-quality service and products to all customers worldwide. For more information, please visit: <a href="https://www.global.jcb/en/#_blank">www.global.jcb/en/</a>

Gateway To Growth is a podcast series from JCB International focused on all things payments related and the trends and innovations that are driving growth in this sector.

Gateway To Growth is a podcast series from JCB International focused on all things payments related and the trends and innovations that are driving growth in this sector.

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