How do you become an empathetic leader? According to Chief Executive of Trans-Tasman Business Circle Tanya Oziel, part of the answer is to lead with heart, learn from your heritage, and create an environment where people can be themselves. Host Helen McCabe asks Tanya how she creates the unique environment on her study tours that allows guests to be open and vulnerable with those they've just met, and what her heritage has taught her about the importance of taking time out.

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