Customer Lead Innovation at Little Birdie

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Published Aug 24, 2021, 2:00 PM

The retail landscape has been evolving dramatically over the years, with evolving consumer expectation & rapid pace of technological advances.

Retailers today  are required to focus on strategic digital initiatives to deliver consistent & personalised experience to their customers, and also at the same time improve operational efficiencies and free talent to focus on areas of innovation, all of these while trying to maintain and improve brand relevance.

In this podcast, Jon Beros, Cofounder & CEO at Little Birdie  talks about how they embraced new business models and technologies that put the customer’s needs and wants at the center of their digital transformation strategy, and how comprehensive customer intelligence  will be key in driving long-term value for both their customers and their business.

- The next big problem in Online Retail that drove Little Birdie to be  the" new homepage of online shopping"

- Customer data lead innovation :Optimizing the experience for an intent driven customer

- Race to digital: New business model & technologies that Online retailers should evaluate



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  1. FUSION Fast Forward

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