FUSION Fast Forward clips

FUSION Fast Forward

This series is brought to you in partnership with MouthMedia Network and the NORA network where we re-visit the key themes presented at Online Retailer FUSION in October 2020. Join us as we take a look at how these topics resonate in the current climate and a look forward at how it plays out over 2021.

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Clips Playlists

Customer Lead Innovation at Little Birdie
The retail landscape has been evolving dramatically over the years, with evolving consumer expectation & rapid pace of technological advances. Retailers today are required to focus on strategic digital initiatives to deliver consistent & personalised experience to their customers, and also at the…
22:45
Australia Post: Supporting Small Businesses
It is often said that small business is the backbone of the Australian economy. Throughout the pandemic, businesses have needed to look for ways to survive, while simultaneously learning – in real-time – how to serve their customers differently. Through the challenges, Australia Post has supported …
38:45
Silvio Giorgio, General Manager of Data Science, Australia Post
Drawing on experience from delivering more than 400 million parcels a year to over 12.3 million addresses and capturing feedback from millions of parcel receivers, Australia Post is uniquely positioned to understand how and when online shoppers want to receive their parcels. As part of the Online …
30:55
Jason Bradshaw // Chief Customer & Marketing Officer, Volkswagen
A preview of the opening keynote speaker at Online Retailer Conference & Expo this July where Jason will explore how the growth of online retail relies on creating a meaningful customer experience; but to generate conversion both the employee and the customer need to play a key role in the success.…
38:17
Jon Bird CEO, VMLYMR // Shane Lenton, Chief Information and Digital Officer, Cue Clothing
In a two for one deal, we pick the brilliant minds of our guests to look at the intersection and partnership (or battle?) between ecommerce and bricks & mortar, and how that discussion has been heated up by a global pandemic - it’s time to breakdown the boundaries! https://drive.google.com/file/d/…
55:08
Gabby Leibovich // Co-Founder Catch, Author of Catch of the Decade
Creator of multiple businesses that resulted in a combined exit value of $1billion – here we discuss the trends to look out for as the retail industry continues to thrive beyond the covid recovery effort, and some advice for anyone wanting to start up a new ecommerce business. https://drive.google…
25:51
Kate Howard // Head Of Marketing at The Sheet Society
This episode dives into the recent changes in Australian Media Laws and the impact on how consumers interact with social media platforms and content. Kate delivers some big answers to how this will impact conversion results from digital tools like Facebook, and what marketers can be doing now to pl…
29:50
Matt Hasaan // Senior Economist, Westpac
This episode we speak to Matt Hasaan, Senior Economist at Westpac and a total expert on the insights of the behaviours of the Australian consumer plus we pick up the conversation about recession and recovery of COVID-19 as predicted in his 2020 Online Retailer FUSION keynote. https://drive.google.…
32:48