WARNING: Please be advised that parts of this call may be disturbing to some listeners. 

Loretta Pickard, 76, called 911 when she noticed her house, located at 13802 Rockridge Road in Lakeland, was on fire. She told dispatch that her husband, James, was at a ball game and she wasn't able to reach him by phone.

Loretta spent the last 20 minutes of her life on the phone with dispatch as her home burned down around her. She begged for someone to come rescue her and was assured they would. But rescue never came. 

Now, her family wants to know why nobody went inside the house to try to save her life.