Effective customer communications in financial services and billing and payments have always been based on understanding people's needs, and COVID-19 has only highlighted the importance of having the right relationship model. Guests: Becky Summers, Leader of Marketing Solutions, Raddon, a Fiserv Company; Annette Franz, CEO, CX Journey Inc.

<p>Effective customer communications in financial services and billing and payments have always been based on understanding people's needs, and COVID-19 has only highlighted the importance of having the right relationship model. Guests: Becky Summers, Leader of Marketing Solutions, Raddon, a Fiserv Company; Annette Franz, CEO, CX Journey Inc.</p>

The Forward podcast series features conversations with the people moving commerce and financial services forward during extraordinary times. Forward is hosted by Jason Henrichs, Founder and Managing Director, FinTech Forge.

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