This week we’re following on from our talk about honesty and looking at how we can make honest conversations easier using a client management process.
Client management covers all the things we need to do to work with a customer, and the time frames needed to get the job done. This might sound a long way away from mental health at work but in fact, the research showed that business owners who have a shared client process are likely to be less stressed than those who do not. We talk about having a transparent system and learning how to communicate well with the client. Putting a process in place can be a powerful business tool for micro-business owners.

Here are some of the resources referenced in this episode:

Past Podcast Episodes (Season 1)
Episode 11 Mindfulness (Finding the Gap)
Client Management Platforms
https://basecamp.com/
https://trello.com/
Accounting Software
https://www.xero.com/au/
Templates
https://www.canva.com/
https://business.gov.au/

Remember, this podcast is not a medical or psychological service. If you need urgent
support please contact any of the services listed below:
Lifeline: 13 11 14
Beyond Blue: 1300 22 46 36
Suicide Call Back Service: 1300 65 94 67

This week we’re following on from our talk about honesty and looking at how we can make honest conversations easier using a client management process. Client management covers all the things we need to do to work with a customer, and the time frames needed to get the job done. This might sound a long way away from mental health at work but in fact, the research showed that business owners who have a shared client process are likely to be less stressed than those who do not. We talk about having a transparent system and learning how to communicate well with the client. Putting a process in place can be a powerful business tool for micro-business owners.
Here are some of the resources referenced in this episode:
Past Podcast Episodes (Season 1) Episode 11 Mindfulness (Finding the Gap) Client Management Platforms https://basecamp.com/ https://trello.com/ Accounting Software https://www.xero.com/au/ Templates https://www.canva.com/ https://business.gov.au/
Remember, this podcast is not a medical or psychological service. If you need urgent support please contact any of the services listed below: Lifeline: 13 11 14 Beyond Blue: 1300 22 46 36 Suicide Call Back Service: 1300 65 94 67

Do you sometimes wish you had more inner-strength to get through the day? Do you ever find yourself feeling overly worried or anxious about an upcoming meeting, conversation or event? Do you want to increase your resilience bank? If you've answered yes then this is the podcast for you. Join us for discussions on how to put your fortitude to work for you. Leanne brings her experience as a small business mental health advocate to the table and John shares his years of knowledge working as a Lifeline trainer and counsellor. 

Our discussions might help you at work; or managing a business; living with others at home or just plain getting through the day. You're always welcome to pull up a chair and join us at our table.

Do you sometimes wish you had more inner-strength to get through the day? Do you ever find yourself feeling overly worried or anxious about an upcoming meeting, conversation or event? Do you want to increase your resilience bank? If you've answered yes then this is the podcast for you. Join us for discussions on how to put your fortitude to work for you. Leanne brings her experience as a small business mental health advocate to the table and John shares his years of knowledge working as a Lifeline trainer and counsellor.&nbsp;
Our discussions might help you at work; or managing a business; living with others at home or just plain getting through the day. You're always welcome to pull up a chair and join us at our table.

A podcast about building your mental and emotional strength.

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