Crisis management is one of the elements of resilience. How a person or business handles a scandal or disaster can make or break their future. In the case of QF32, not one passenger spoke ill of Qantas, myself or the crew in the aftermath.  

In this episode, I speak with one of Australia's most respected and knowledgable crisis management and communication experts about getting the message right, how individuals and companies can plan for the worst, and why the CEO is not always the best person to front a crisis.

LINKS
Sue Cato is a partner at Cato & Clive
Follow Richard Richard De Crespigny on Instagram and Linkedin
Buy Richard's book 'Fly! The Elements Of Resilience'
Follow Nova Podcasts on Instagram for videos from the podcast and behind the scenes content – @novapodcastsofficial.

Crisis management is one of the elements of resilience. How a person or business handles a scandal or disaster can make or break their future. In the case of QF32, not one passenger spoke ill of Qantas, myself or the crew in the aftermath.&nbsp;&nbsp;
In this episode, I speak with one of Australia's most respected and knowledgable crisis management and communication experts about getting the message right, how individuals and companies can plan for the worst, and why the CEO is not always the best person to front a crisis.
LINKS<a href="https://resiliencesos.com/scenario-cards"></a>
<ul>
<li>Sue Cato is a partner at <a href="https://catoandclive.com/">Cato &amp; Clive</a></li>
<li>Follow Richard Richard De Crespigny on&nbsp;<a href="https://www.instagram.com/richard_de_crespigny/">Instagram</a> and <a href="https://www.linkedin.com/in/richard-de-crespigny-am-3bb33">Linkedin</a></li>
<li>Buy Richard's book '<a href="https://flythebookcom.wordpress.com/buy-fly/">Fly! The Elements Of Resilience</a>'</li>
<li>Follow Nova Podcasts on Instagram for videos from the podcast and behind the scenes content &ndash;&nbsp;<a href="https://www.instagram.com/novapodcastsofficial/">@novapodcastsofficial</a>.</li>
</ul>

When an explosion rocked a seemingly routine flight between Singapore and Sydney on November 4 2020, the Captain of QF32 Richard De Crespigny leapt into action. Decades of knowledge and experience helped him make critical decisions under pressure to safely land the crippled Airbus A380, saving more than 400 passengers and crew from the unthinkable.

Now Richard is sharing his lessons in resilience, leadership, crisis management and more in the podcast series Fly.

When an explosion rocked a seemingly routine flight between Singapore and Sydney on November 4 2020, the Captain of QF32 Richard De Crespigny leapt into action. Decades of knowledge and experience helped him make critical decisions under pressure to safely land the crippled Airbus A380, saving more than 400 passengers and crew from the unthinkable.
Now Richard is sharing his lessons in resilience, leadership, crisis management and more in the podcast series Fly.

Richard De Crespigny shares his lessons in resilience, leadership, crisis management and more.

FLY with Richard De Crespigny

The Art Of Crisis Management with Sue Cato

https://api.omny.fm/orgs/2fb3740d-3436-44af-8cc0-a91900716aa5/clips/49f53a2d-09ac-4239-9de4-b3a60041e2e0/transcript

Advertisement