When an explosion rocked the cabin of QF32 just four minutes after taking off from Singapore’s Changi Airport, Captain Richard de Crespigny and his crew of experienced pilots battled to control and land the stricken aircraft. But in the cabin, it was up the dedicated flight attendants to keep the 440 passengers calm and informed about just what was going on.

In this episode, Cabin Service Manager aboard QF32 Michael von Reth reveals the lengths he went to to keep his passengers safe and the rules that needed to be broken that day.

LINKS
Follow Richard Richard De Crespigny on Instagram and Linkedin
Buy Richard's book 'Fly! The Elements Of Resilience'
Follow Nova Podcasts on Instagram for videos from the podcast and behind the scenes content – @novapodcastsofficial.

CREDITS
Host: Richard De Crespigny
Editor: Adrian Walton
Executive Producer: Damien Haffenden 
Managing Producer: Ricardo Bardon

Nova Entertainment acknowledges the traditional custodians of the land on which we recorded this podcast, the Gadigal People of the Eora Nation. We pay our respect to Elders past and present.

When an explosion rocked the cabin of <a href="https://omny.fm/shows/fly/qf32-the-story-from-the-flight-deck">QF32</a> just four minutes after taking off from Singapore&rsquo;s Changi Airport, Captain&nbsp;<a href="https://qf32.aero">Richard de Crespigny </a>and his crew of experienced pilots battled to control and land the stricken aircraft. But in the cabin, it was up the dedicated flight attendants to keep the 440 passengers calm and informed about just what was going on.
In this episode, Cabin Service Manager aboard QF32 Michael von Reth reveals the lengths he went to to keep his passengers safe and the rules that needed to be broken that day.
LINKS
<ul>
<li>Follow Richard Richard De Crespigny on&nbsp;<a href="https://www.instagram.com/richard_de_crespigny/">Instagram</a> and <a href="https://www.linkedin.com/in/richard-de-crespigny-am-3bb33">Linkedin</a></li>
<li>Buy Richard's book '<a href="https://flythebookcom.wordpress.com/buy-fly/">Fly! The Elements Of Resilience</a>'</li>
<li>Follow Nova Podcasts on Instagram for videos from the podcast and behind the scenes content &ndash; <a href="https://www.instagram.com/novapodcastsofficial/">@novapodcastsofficial</a>.</li>
</ul>
CREDITS Host: Richard De Crespigny Editor: Adrian Walton Executive Producer: Damien Haffenden&nbsp; Managing Producer: Ricardo Bardon
Nova Entertainment acknowledges the traditional custodians of the land on which we recorded this podcast, the Gadigal People of the Eora Nation. We pay our respect to Elders past and present.

When an explosion rocked a seemingly routine flight between Singapore and Sydney on November 4 2020, the Captain of QF32 Richard De Crespigny leapt into action. Decades of knowledge and experience helped him make critical decisions under pressure to safely land the crippled Airbus A380, saving more than 400 passengers and crew from the unthinkable.

Now Richard is sharing his lessons in resilience, leadership, crisis management and more in the podcast series Fly.

When an explosion rocked a seemingly routine flight between Singapore and Sydney on November 4 2020, the Captain of QF32 Richard De Crespigny leapt into action. Decades of knowledge and experience helped him make critical decisions under pressure to safely land the crippled Airbus A380, saving more than 400 passengers and crew from the unthinkable.
Now Richard is sharing his lessons in resilience, leadership, crisis management and more in the podcast series Fly.

Richard De Crespigny shares his lessons in resilience, leadership, crisis management and more.

FLY with Richard De Crespigny

QF32: How The Crew Kept Passengers Calm

When Ben Pettingill was just 16 years old, he lost 98% of his eyesight overnight thanks to a hereditary disease that had laid dormant up until that point. His resilience was quickly tested when Ben was forced to comprehend a new reality without his sight.

Not allowing his disability to get in the way of life, Ben has gone on to waterski, compete in Spartan obstacle course races, hike the famed Kokoda Track. When not at home with his wife and two daughters, Ben is travelling around the country speaking with children and companies, advocating for better mental health, and even hosting his own podcast.

In this raw and honest conversation, Ben opens up about the day he lost his sight, the drive to rebuild his life and finding his purpose in disability awareness and advocacy. 

SUPPORT
For immediate help in a crisis, contact Lifeline or Beyond Blue

LINKS
For more information on Ben and his speaking, check out his website
Follow Ben on Instagram
Check out Ben's podcast Talkin' Tough
Follow Richard Richard De Crespigny on Instagram and Linkedin
Buy Richard's book 'Fly! The Elements Of Resilience'
Follow Nova Podcasts on Instagram for videos from the podcast and behind the scenes content – @novapodcastsofficial.

CREDITS
Host: Richard De Crespigny
Editor: Adrian Walton
Executive Producer: Damien Haffenden 
Managing Producer: Ricardo Bardon

Nova Entertainment acknowledges the traditional custodians of the land on which we recorded this podcast, the Gadigal People of the Eora Nation. We pay our respect to Elders past and present.

When Ben Pettingill was just 16 years old, he lost 98% of his eyesight overnight thanks to a hereditary disease that had laid dormant up until that point. His resilience was quickly tested when Ben was forced to comprehend a new reality without his sight.
Not allowing his disability to get in the way of life, Ben has gone on to waterski, compete in Spartan obstacle course races, hike the famed Kokoda Track. When not at home with his wife and two daughters, Ben is travelling around the country speaking with children and companies, advocating for better mental health, and even hosting his own podcast.
In this raw and honest conversation, Ben opens up about the day he lost his sight, the drive to rebuild his life and finding his purpose in disability awareness and advocacy.&nbsp;
SUPPORT
<ul>
<li>For immediate help in a crisis, contact&nbsp;<a href="https://www.lifeline.org.au/">Lifeline</a> or <a href="https://www.beyondblue.org.au/">Beyond Blue</a></li>
</ul>
LINKS
<ul>
<li>For more information on Ben and his speaking, check out his <a href="https://www.benpettingill.com.au/">website</a></li>
<li>Follow Ben on <a href="https://www.instagram.com/benpettingill/?hl=en">Instagram</a></li>
<li>Check out Ben's podcast <a href="https://open.spotify.com/show/2NnGtuJznFJKZvy2Wiy7xg">Talkin' Tough</a></li>
<li>Follow Richard Richard De Crespigny on <a href="https://www.instagram.com/richard_de_crespigny/">Instagram</a> and <a href="https://www.linkedin.com/in/richard-de-crespigny-am-3bb33">Linkedin</a></li>
<li>Buy Richard's book '<a href="https://flythebookcom.wordpress.com/buy-fly/">Fly! The Elements Of Resilience</a>'</li>
<li>Follow Nova Podcasts on Instagram for videos from the podcast and behind the scenes content &ndash; <a href="https://www.instagram.com/novapodcastsofficial/">@novapodcastsofficial</a>.</li>
</ul>
CREDITS Host: Richard De Crespigny Editor: Adrian Walton Executive Producer: Damien Haffenden&nbsp; Managing Producer: Ricardo Bardon
Nova Entertainment acknowledges the traditional custodians of the land on which we recorded this podcast, the Gadigal People of the Eora Nation. We pay our respect to Elders past and present.

Ben Pettingill on Embracing Change & Thriving With A Disability

https://api.omny.fm/orgs/2fb3740d-3436-44af-8cc0-a91900716aa5/clips/08555f9e-cb70-491f-b82a-b3ad00483c99/transcript

Crisis management is one of the elements of resilience. How a person or business handles a scandal or disaster can make or break their future. In the case of QF32, not one passenger spoke ill of Qantas, myself or the crew in the aftermath.  

In this episode, I speak with one of Australia's most respected and knowledgable crisis management and communication experts about getting the message right, how individuals and companies can plan for the worst, and why the CEO is not always the best person to front a crisis.

LINKS
Sue Cato is a partner at Cato & Clive
Follow Richard Richard De Crespigny on Instagram and Linkedin
Buy Richard's book 'Fly! The Elements Of Resilience'
Follow Nova Podcasts on Instagram for videos from the podcast and behind the scenes content – @novapodcastsofficial.

Crisis management is one of the elements of resilience. How a person or business handles a scandal or disaster can make or break their future. In the case of QF32, not one passenger spoke ill of Qantas, myself or the crew in the aftermath.&nbsp;&nbsp;
In this episode, I speak with one of Australia's most respected and knowledgable crisis management and communication experts about getting the message right, how individuals and companies can plan for the worst, and why the CEO is not always the best person to front a crisis.
LINKS<a href="https://resiliencesos.com/scenario-cards"></a>
<ul>
<li>Sue Cato is a partner at <a href="https://catoandclive.com/">Cato &amp; Clive</a></li>
<li>Follow Richard Richard De Crespigny on&nbsp;<a href="https://www.instagram.com/richard_de_crespigny/">Instagram</a> and <a href="https://www.linkedin.com/in/richard-de-crespigny-am-3bb33">Linkedin</a></li>
<li>Buy Richard's book '<a href="https://flythebookcom.wordpress.com/buy-fly/">Fly! The Elements Of Resilience</a>'</li>
<li>Follow Nova Podcasts on Instagram for videos from the podcast and behind the scenes content &ndash;&nbsp;<a href="https://www.instagram.com/novapodcastsofficial/">@novapodcastsofficial</a>.</li>
</ul>

The Art Of Crisis Management with Sue Cato

https://api.omny.fm/orgs/2fb3740d-3436-44af-8cc0-a91900716aa5/clips/49f53a2d-09ac-4239-9de4-b3a60041e2e0/transcript

Steve Wright is an experience military and commercial pilot, who spent many years specialising in human factors and safety management with Qantas. It's a role that saw him teaching and testing the next generation of pilots in aviation best practice, developing and facilitating the courses to get the certified and in the air.

In this episode, Steve and Richard discuss pathways for up-and-coming pilots, the skills required to succeed and how the industry has changed over the years.

LINKS
Follow Richard Richard De Crespigny on Instagram and Linkedin
Buy Richard's book 'Fly! The Elements Of Resilience'
Follow Nova Podcasts on Instagram for videos from the podcast and behind the scenes content – @novapodcastsofficial.

Steve Wright is an experience military and commercial pilot, who spent many years specialising in human factors and safety management with Qantas. It's a role that saw him teaching and testing the next generation of pilots in aviation best practice, developing and facilitating the courses to get the certified and in the air.
In this episode, Steve and Richard discuss pathways for up-and-coming pilots, the skills required to succeed and how the industry has changed over the years.
LINKS<a href="https://resiliencesos.com/scenario-cards"></a>
<ul>
<li>Follow Richard Richard De Crespigny on <a href="https://www.instagram.com/richard_de_crespigny/">Instagram</a> and <a href="https://www.linkedin.com/in/richard-de-crespigny-am-3bb33">Linkedin</a></li>
<li>Buy Richard's book '<a href="https://flythebookcom.wordpress.com/buy-fly/">Fly! The Elements Of Resilience</a>'</li>
<li>Follow Nova Podcasts on Instagram for videos from the podcast and behind the scenes content &ndash;&nbsp;<a href="https://www.instagram.com/novapodcastsofficial/">@novapodcastsofficial</a>.</li>
</ul>

Resilience in the Aviation Industry with Steve Wright

https://api.omny.fm/orgs/2fb3740d-3436-44af-8cc0-a91900716aa5/clips/9091ca65-606f-4a9e-823c-b39f005e5f3e/transcript

QF32: How The Crew Kept Passengers Calm

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