In this wide-ranging and deeply personal conversation, Qantas Group Chair John Mullen reflects on a life shaped by adversity, responsibility and long-term thinking. From childhood trauma and early lessons in survival, to leading some of the world’s largest logistics and aviation organisations, John shares how resilience is built long before a crisis arrives.

We explore the collapse of Ansett and the brutal lessons of cash flow and timing, the realities of board accountability and leadership under pressure, and what it takes to restore trust in an airline that holds a unique place in Australia’s national identity. John speaks candidly about Qantas’ recent challenges, rebuilding employee and customer confidence, and the delicate balance between shareholder value and broader stakeholder responsibility.

LINKS
Follow Richard Richard De Crespigny on Instagram and Linkedin
Buy Richard's book 'Fly! The Elements Of Resilience'
Follow Nova Podcasts on Instagram for videos from the podcast and behind the scenes content – @novapodcastsofficial

SUPPORT
Child abuse: Bravehearts
Surviving abuse: Survivors & Mates Support Network (SAMSN)
Mental health: Beyond Blue

CREDITS
Host: Richard De Crespigny
Editor: Adrian Walton
Executive Producer: Damien Haffenden 
Managing Producer: Ricardo Bardon

Nova Entertainment acknowledges the traditional custodians of the land on which we recorded this podcast, the Gadigal People of the Eora Nation. We pay our respect to Elders past and present.

In this wide-ranging and deeply personal conversation, Qantas Group Chair John Mullen reflects on a life shaped by adversity, responsibility and long-term thinking. From childhood trauma and early lessons in survival, to leading some of the world&rsquo;s largest logistics and aviation organisations, John shares how resilience is built long before a crisis arrives.
We explore the collapse of Ansett and the brutal lessons of cash flow and timing, the realities of board accountability and leadership under pressure, and what it takes to restore trust in an airline that holds a unique place in Australia&rsquo;s national identity. John speaks candidly about Qantas&rsquo; recent challenges, rebuilding employee and customer confidence, and the delicate balance between shareholder value and broader stakeholder responsibility.
LINKS
<ul>
<li>Follow Richard Richard De Crespigny on <a href="https://www.instagram.com/richard_de_crespigny/">Instagram</a> and <a href="https://www.linkedin.com/in/richard-de-crespigny-am-3bb33">Linkedin</a></li>
<li>Buy Richard's book '<a href="https://flythebookcom.wordpress.com/buy-fly/">Fly! The Elements Of Resilience</a>'</li>
<li>Follow Nova Podcasts on Instagram for videos from the podcast and behind the scenes content &ndash; <a href="https://www.instagram.com/novapodcastsofficial/">@novapodcastsofficial</a></li>
</ul>
SUPPORT
<ul>
<li>Child abuse: <a href="https://bravehearts.org.au/">Bravehearts</a></li>
<li>Surviving abuse: <a href="https://www.samsn.org.au/">Survivors &amp; Mates Support Network (SAMSN)</a></li>
<li>Mental health: <a href="https://www.beyondblue.org.au/">Beyond Blue</a></li>
</ul>
CREDITS Host: Richard De Crespigny Editor: Adrian Walton Executive Producer: Damien Haffenden&nbsp; Managing Producer: Ricardo Bardon
Nova Entertainment acknowledges the traditional custodians of the land on which we recorded this podcast, the Gadigal People of the Eora Nation. We pay our respect to Elders past and present.

When an explosion rocked a seemingly routine flight between Singapore and Sydney on November 4 2020, the Captain of QF32 Richard De Crespigny leapt into action. Decades of knowledge and experience helped him make critical decisions under pressure to safely land the crippled Airbus A380, saving more than 400 passengers and crew from the unthinkable.

Now Richard is sharing his lessons in resilience, leadership, crisis management and more in the podcast series Fly.

When an explosion rocked a seemingly routine flight between Singapore and Sydney on November 4 2020, the Captain of QF32 Richard De Crespigny leapt into action. Decades of knowledge and experience helped him make critical decisions under pressure to safely land the crippled Airbus A380, saving more than 400 passengers and crew from the unthinkable.
Now Richard is sharing his lessons in resilience, leadership, crisis management and more in the podcast series Fly.

Richard De Crespigny shares his lessons in resilience, leadership, crisis management and more.

FLY with Richard De Crespigny

John Mullen on Rebuilding Qantas and Leading Through Adversity

https://api.omny.fm/orgs/2fb3740d-3436-44af-8cc0-a91900716aa5/clips/7a1e5c29-be96-4ad0-81c8-b3d2004f134e/transcript