The South African National Taxi Council (SANTACO) in the North West Province has apologized after viral videos showed taxi patrollers confronting commuters in Hebron, Britz. The council says the conduct was unacceptable and does not reflect its values. The dispute centres on buses allegedly operating outside agreed peak-hour times on taxi routes. SANTACO and the North West Transport Department have agreed to enforce existing arrangements and restore stability. The organisation condemned any violence or intimidation and urged commuters to remain calm. We spoke to SANTACO North West Provincial Secretary, Shakes Mayekani