Artificial intelligence is transforming business - but the biggest lessons aren’t always what companies expect. Sean Aylmer speaks with Telstra CEO Vicki Brady about how one of Australia’s largest companies is rolling out AI across its operations.

They discuss the moment when Telstra’s early AI efforts didn’t deliver, and why the real issue wasn’t the technology, but the underlying data. They also look at how that lesson reshaped Telstra’s approach, from fixing core systems to embedding AI into strategy, culture and day-to-day work.

Vicki Brady spoke at the Microsoft AI Tour, which featured some of the biggest names in technology and business. For the highlights and announcements from the event, click here.

Fear & Greed is a partner of Microsoft for this event.