Artificial intelligence is quickly becoming one of the biggest strategic investments for major companies.

Sean Aylmer speaks with Telstra CFO Michael Ackland, fresh from winning the Investor Engagement Excellence Award at the CFO Awards, about how the telco is using AI to improve customer service, increase productivity and train its workforce, while avoiding the risk of over-investing in a rapidly evolving technology.

Artificial intelligence is quickly becoming one of the biggest strategic investments for major companies. Sean Aylmer speaks with Telstra CFO Michael Ackland, fresh from winning the Investor Engagement Excellence Award at the CFO Awards, about how the telco is using AI to improve customer service, increase productivity and train its workforce, while avoiding the risk of over-investing in a rapidly evolving technology.

Business news you can use. A daily business news podcast with journalists Sean Aylmer and Michael Thompson. Find out more at https://fearandgreed.com.au

Business news you can use. A daily business news podcast with journalists <a href="https://www.linkedin.com/in/sean-aylmer-9922068/" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/sean-aylmer-9922068/&amp;source=gmail&amp;ust=1689199223540000&amp;usg=AOvVaw0wu3ezGEfBZFYspJbTTaYL">Sean Aylmer</a>&nbsp;and&nbsp;<a href="https://www.linkedin.com/in/mcwthompson/" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/mcwthompson/&amp;source=gmail&amp;ust=1689199223540000&amp;usg=AOvVaw08pZ8jZ88rHJgCfbHkTr5k">Michael Thompson</a>.&nbsp;Find out more at&nbsp;<a href="https://protect-au.mimecast.com/s/7AmQCOMxmAtl5q0qiE-KY7?domain=fearandgreed.com.au/" data-saferedirecturl="https://www.google.com/url?q=https://protect-au.mimecast.com/s/7AmQCOMxmAtl5q0qiE-KY7?domain%3Dfearandgreed.com.au/&amp;source=gmail&amp;ust=1689199223540000&amp;usg=AOvVaw1DLq_FuqjEt3HC-ZK1704H">https://fearandgreed.com.au</a>

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Daily business news for people who make their own decisions, with business journalist Sean Aylmer and Michael Thompson. Find out more at https://fearandgreed.com.au

Daily business news for people who make their own decisions, with business journalist <a href="https://www.linkedin.com/in/sean-aylmer-9922068/">Sean Aylmer</a> and <a href="https://www.linkedin.com/in/mcwthompson/">Michael Thompson</a>. Find out more at <a href="https://protect-au.mimecast.com/s/7AmQCOMxmAtl5q0qiE-KY7?domain=fearandgreed.com.au/">https://fearandgreed.com.au</a>

Q+A: Telstra’s AI strategy explained

https://api.omny.fm/orgs/2fb3740d-3436-44af-8cc0-a91900716aa5/clips/201296e9-cd95-4407-a0f2-b40b00c871bd/transcript

The Saturday Edition | 14 Mar 2026

https://api.omny.fm/orgs/2fb3740d-3436-44af-8cc0-a91900716aa5/clips/faf882f4-a45f-4b21-9a48-b40c01012391/transcript

This is the Fear & Greed Afternoon Report - everything you need to know about what happened in the markets, economy and world of business today, in just a few minutes.


ASX down


QANTAS Covid settlement


Iron ore surge


Inflation rising


US, Iran threats

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This is the&nbsp;<a href="https://fearandgreed.com.au/">Fear &amp; Greed</a> Afternoon Report - everything you need to know about what happened in the markets, economy and world of business today, in just a few minutes.
<ol data-start="0" data-end="185" data-is-last-node="" data-is-only-node="">
<li data-section-id="19r6jfv" data-start="0" data-end="31">
ASX down
</li>
<li data-section-id="nl08zv" data-start="32" data-end="76">
QANTAS Covid settlement
</li>
<li data-section-id="8c03ce" data-start="77" data-end="108">
Iron ore surge
</li>
<li data-section-id="137m4il" data-start="109" data-end="150">
Inflation rising
</li>
<li data-section-id="1d04aqn" data-start="151" data-end="185" data-is-last-node="">
US, Iran threats
</li>
</ol>
Join our <a href="https://fearandgreed.com.au/newsletter-signup">free daily newsletter here</a>.

Afternoon Report | Oil release

https://api.omny.fm/orgs/2fb3740d-3436-44af-8cc0-a91900716aa5/clips/2f77f573-9d39-4aa5-bdca-b40c005f5ce7/transcript

Friday 13 March 2026

Australia eases emissions standards on petrol as the price of oil surges amid a slump in supply from the Middle East. 
The first signs of cracks in household spending emerge. 
Australia’s tech golden child, Atlassian, cuts 1,600 jobs. 
One-in-seven Australians experience personal fraud each year
Hedgehogs and badgers to replace Winston Churchill and Jane Austen on British pound notes.

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And don’t miss the latest episode of How Do They Afford That? - this week, an investor’s secret weapon explained. Get the episode from APPLE, SPOTIFY, or anywhere you listen to podcasts.

Friday 13 March 2026
Australia eases emissions standards on petrol as the price of oil surges amid a slump in supply from the Middle East.&nbsp;
<ul>
<li aria-level="1">The first signs of cracks in household spending emerge.&nbsp;</li>
<li aria-level="1">Australia&rsquo;s tech golden child, Atlassian, cuts 1,600 jobs.&nbsp;</li>
<li aria-level="1">One-in-seven Australians experience personal fraud each year</li>
<li aria-level="1">Hedgehogs and badgers to replace Winston Churchill and Jane Austen on British pound notes.</li>
</ul>
Join our<a href="https://fearandgreed.com.au/newsletter-signup"> free daily newsletter here</a>.
And don&rsquo;t miss the latest episode of<a href="https://fearandgreed.com.au/how-do-they-afford-that-sugar-mamma-canna-campbell/"> How Do They Afford That?</a> - this week, an investor&rsquo;s secret weapon explained. Get the episode from<a href="https://podcasts.apple.com/au/podcast/how-do-they-afford-that/id1644255235"> APPLE</a>,<a href="https://open.spotify.com/show/1EW5WRlRh7MovSBNkk6dG8?si=b2203ec2fa934a14"> SPOTIFY</a>, or anywhere you listen to podcasts.

Oil surges, petrol fears; Atlassian cuts 1600 jobs; 1 in 7 Aussies experience fraud

https://api.omny.fm/orgs/2fb3740d-3436-44af-8cc0-a91900716aa5/clips/55151c2c-4391-4e3c-8f80-b40b00c873ef/transcript

Q+A: Telstra’s AI strategy explained

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