Consumers are making different choices about how they spend their money, trying to reconcile their personal values with realities like price hikes. It means businesses need to change the way they think about their customers.

Dr Edwin Van der Ouderaa is one of Accenture’s global executives - the Senior Managing Director - Strategy & Consulting, Customer, Sales and Service. He speaks to Sean Aylmer about why the consumer is changing, and how businesses can adapt.

Consumers are making different choices about how they spend their money, trying to reconcile their personal values with realities like price hikes. It means businesses need to change the way they think about their customers.
Dr Edwin Van der Ouderaa is one of Accenture’s global executives - the Senior Managing Director - Strategy &amp; Consulting, Customer, Sales and Service. He speaks to Sean Aylmer about why the consumer is changing, and how businesses can adapt.

Daily business news for people who make their own decisions, with business journalist Sean Aylmer and Michael Thompson. Find out more at https://fearandgreed.com.au

Daily business news for people who make their own decisions, with business journalist <a href="https://www.linkedin.com/in/sean-aylmer-9922068/" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/sean-aylmer-9922068/&amp;source=gmail&amp;ust=1689199223540000&amp;usg=AOvVaw0wu3ezGEfBZFYspJbTTaYL">Sean Aylmer</a> and <a href="https://www.linkedin.com/in/mcwthompson/" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/mcwthompson/&amp;source=gmail&amp;ust=1689199223540000&amp;usg=AOvVaw08pZ8jZ88rHJgCfbHkTr5k">Michael Thompson</a>. Find out more at <a href="https://protect-au.mimecast.com/s/7AmQCOMxmAtl5q0qiE-KY7?domain=fearandgreed.com.au/" data-saferedirecturl="https://www.google.com/url?q=https://protect-au.mimecast.com/s/7AmQCOMxmAtl5q0qiE-KY7?domain%3Dfearandgreed.com.au/&amp;source=gmail&amp;ust=1689199223540000&amp;usg=AOvVaw1DLq_FuqjEt3HC-ZK1704H">https://fearandgreed.com.au</a>

Fear and Greed is Australia's most popular business podcast.

FEAR & GREED | Business News

Daily business news for people who make their own decisions, with business journalist <a href="https://www.linkedin.com/in/sean-aylmer-9922068/">Sean Aylmer</a> and <a href="https://www.linkedin.com/in/mcwthompson/">Michael Thompson</a>. Find out more at <a href="https://protect-au.mimecast.com/s/7AmQCOMxmAtl5q0qiE-KY7?domain=fearandgreed.com.au/">https://fearandgreed.com.au</a>

Interview: Why customers are inconsistent post-pandemic

https://api.omny.fm/orgs/2fb3740d-3436-44af-8cc0-a91900716aa5/clips/93089755-1ed2-4c5a-b1c1-af0800c92190/transcript

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