Australians are wary of our banks going cashless too quickly. We also think banks should protect us from scammers, and support us if we become a victim. But we don't have a lot of respect for banks and their contribution to society, ranking them ninth out of thirteen industries on this measure.

Andrew Lam-Po-Tang from consultancy Publicis Sapient joins Sean Aylmer to talk through the findings of the Customer Banking Report 2024.