In this episode, we sit down with Rebekah Douglas, a customer engagement veteran in SBG. Rebekah heads up the CRM team at Grace Media and brings a wealth of expertise in the iGaming, casino and bingo programmes. We chat about user experience being at the heart of retention and how to get out of the bonus spiral.

<p>In this episode, we sit down with Rebekah Douglas, a customer engagement veteran in SBG. Rebekah heads up the CRM team at Grace Media and brings a wealth of expertise in the iGaming, casino and bingo programmes. We chat about user experience being at the heart of retention and how to get out of the bonus spiral.</p>

Brought to you by Xtremepush, Experts in the Room explores the evolving worlds of customer experience, retention and data with some of the leading minds in some of the fastest growing and most competitive industries in the world.

<p>Brought to you by Xtremepush, Experts in the Room explores the evolving worlds of customer experience, retention and data with some of the leading minds in some of the fastest growing and most competitive industries in the world.</p>

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