Sustainable operational excellence is built through clarity, consistency and patient investment in people. Tools matter, but results only stick when leaders communicate clearly, build capability and reinforce the right behaviours over time. 

Ishan speaks with Troy May, a senior manufacturing leader whose career spans Goodman Fielder, Arnott’s and now Lion. Drawing on three decades of frontline and leadership experience, Troy reflects on the lessons that shaped his approach to servant leadership, accountability and continuous improvement. He shares practical insights on leading change in complex manufacturing environments, engaging teams at every level, and balancing long term cultural change with the pressure to deliver results. It is a thoughtful conversation grounded in real operational experience. 

For a copy of Ishan’s book, Unlock, please visit: 
https://ishangalapathy.com/books/ 

More About Ishan Galapathy and to access his ‘Chaos to Excellence’ White Paper: 
https://ishangalapathy.com/ 

Sustainable operational excellence is built through clarity, consistency and patient investment in people. Tools matter, but results only stick when leaders communicate clearly, build capability and reinforce the right behaviours over time.&nbsp;
Ishan speaks with Troy May, a senior manufacturing leader whose career spans Goodman Fielder, Arnott&rsquo;s and now Lion. Drawing on three decades of frontline and leadership experience, Troy reflects on the lessons that shaped his approach to servant leadership, accountability and continuous improvement. He shares practical insights on leading change in complex manufacturing environments, engaging teams at every level, and balancing long term cultural change with the pressure to deliver results. It is a thoughtful conversation grounded in real operational experience.&nbsp;
For a copy of Ishan&rsquo;s book, Unlock, please visit:&nbsp; <a href="https://ishangalapathy.com/books/">https://ishangalapathy.com/books/</a>&nbsp;
More About Ishan Galapathy and to access his &lsquo;Chaos to Excellence&rsquo; White Paper:&nbsp; <a href="https://ishangalapathy.com/">https://ishangalapathy.com/</a>&nbsp;

If you're immersed in the world of manufacturing or supply chain management, you've likely encountered the elusive concept of excellence. But what does it truly mean? Is it a destination or a journey? And how do we navigate the path to unlock excellence within ourselves and our organisations?

With more than 25 years’ experience in manufacturing across the Asia Pacific region, Ishan Galapathy delves into the heart of excellence, shifting the focus from tools and technology to the true drivers of success: our people.

Ishan shares insights and techniques honed from years of working with teams and leaders, helping them unleash their hidden potential and achieve remarkable results. Whether it's uncovering hidden capacity or fostering a culture of continuous improvement, he explores practical strategies for unlocking excellence in your workplace.

https://ishangalapathy.com/

If you're immersed in the world of manufacturing or supply chain management, you've likely encountered the elusive concept of excellence. But what does it truly mean? Is it a destination or a journey? And how do we navigate the path to unlock excellence within ourselves and our organisations?
With more than 25 years’ experience in manufacturing across the Asia Pacific region, Ishan Galapathy delves into the heart of excellence, shifting the focus from tools and technology to the true drivers of success: our people.
Ishan shares insights and techniques honed from years of working with teams and leaders, helping them unleash their hidden potential and achieve remarkable results. Whether it's uncovering hidden capacity or fostering a culture of continuous improvement, he explores practical strategies for unlocking excellence in your workplace.
<a href="https://ishangalapathy.com/">https://ishangalapathy.com/</a>

Excellence Unlocked delves into the heart of excellence, shifting the focus from tools and technology to the true drivers of success: our people