Deception is rampant in the business world today, says body-language expert Traci Brown. After suffering significant losses, meeting planners and suppliers are more apt to bend the truth or omit important information to seal a deal. In this discussion with Northstar’s Loren Edelstein, Brown reveals the verbal and physical clues that subconsciously coincide with lying.
 
Key topics addressed:

• Why lying is so prevalent today (1:45)
• How deception can take many forms, including lies of omission (3:15)
• The danger of “alternative facts,” bold-faced denials and “deep-fake video” (3:45)
• Why there’s less transparency in hotel negotiations today (5:00)
• Clues that suggest someone is lying or holding back information (6:48)
• Why performance guarantees aren’t effective (8:30)
• How communication is critical for avoiding and resolving problems (10:00)
• Identifying signs of deception in a phone call  (10:50)
• Why you should trust your gut; believe it the first time and take action (12:20)
• How paying close attention is the most important way to spot deception (13:00)
• What to do or say when you suspect a problem (13:50)
• How to present yourself as authoritative and trustworthy in negotiations (14:35)
• A simple hand trick that will give you confidence (15:00)
• How confidence is reflected in your choice of words (16:55)
• Where to go for more information on reading body language (18:40)