Shayne Elliott has been the CEO of the ANZ Banking Group for over six years. There are perhaps no businesses in Australia that have more influence on Australian families than the “big four” banks. He speaks of crisis management and how past experience placed him in good stead for recent economic challenges. He reminds us that customers never forget how you treat them in times of crisis. He talks of the challenges of transitioning away from coal, oil and gas lending and towards sustainable lending which he sees as a net growth opportunity…. and how important it is to lighten the load – the sale of 25 businesses has played an important role in simplifying the bank.