LogMeIn was founded in 2003 and is based in Boston. They are a provider of software as a service and cloud-based remote connectivity services for collaboration, IT management and customer engagement. But honestly, we all know LogMeIn because of their remote access and remote desktop software. Recently LogMeIn conducted a study with the Fifth Quadrant to better understand customer service, in keeping with customer loyalty. And according to that survey, 80% of respondents in SEA would stop doing business with a company after a bad customer experience. That’s an extremely high percentage. Daniel Cran, APAC Director for LogMeIn explains the importance of excellent customer experience.

<p>LogMeIn was founded in 2003 and is based in Boston. They are a provider of software as a service and cloud-based remote connectivity services for collaboration, IT management and customer engagement. But honestly, we all know LogMeIn because of their remote access and remote desktop software. Recently LogMeIn conducted a study with the Fifth Quadrant to better understand customer service, in keeping with customer loyalty. And according to that survey, 80% of respondents in SEA would stop doing business with a company after a bad customer experience. That&rsquo;s an extremely high percentage. Daniel Cran, APAC Director for LogMeIn explains the importance of excellent customer experience.</p>

The flagship entrepreneurship show on BFM, featuring personal business stories from early stage start-ups, all the way to billionaire octogenarians in Malaysia and abroad. Notable guests include Martin Cooper (father of the mobile phone), Julian Assange (founder of WikiLeaks), Ralph Henry Baer (father of video games), Tony Buzan (Mindmap Guru), Isaac Tigrett (Hard Rock Cafe founder), Robert Kiyosaki (Financial Guru), Nick Vujicic (motivational speaker) and more. Tap into this valuable resource of shared experiences for the SME industry, which also touches on news, issues and trends affecting the business community and beyond.

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The essential toolkit for business, all in one place: from learning what to do and what not to do to the intricacies of keeping it all humming together nicely. Freda Liu, Jeff Sandhu, Audrey Raj, Richard Bradbury, Arvindh Yuvaraj and Christine Wong meld management with tech to keep you ahead of the trends that might vault productivity to another level.

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