This is Part Four of a four part series on managing mindsets, where the topics involve understanding the psychology involved with business. When it comes to any business, it can be hard to hear complaints. However, as it turns out, complaints are actually gifts in disguise. George Aveling reveals how to treat complaints as gifts to build customer loyalty instead of just criticism.

<p>This is Part Four of a four part series on managing mindsets, where the topics involve understanding the psychology involved with business. When it comes to any business, it can be hard to hear complaints. However, as it turns out, complaints are actually gifts in disguise. George Aveling reveals how to treat complaints as gifts to build customer loyalty instead of just criticism.</p>

The flagship entrepreneurship show on BFM, featuring personal business stories from early stage start-ups, all the way to billionaire octogenarians in Malaysia and abroad. Notable guests include Martin Cooper (father of the mobile phone), Julian Assange (founder of WikiLeaks), Ralph Henry Baer (father of video games), Tony Buzan (Mindmap Guru), Isaac Tigrett (Hard Rock Cafe founder), Robert Kiyosaki (Financial Guru), Nick Vujicic (motivational speaker) and more. Tap into this valuable resource of shared experiences for the SME industry, which also touches on news, issues and trends affecting the business community and beyond.

Open For Business

The essential toolkit for business, all in one place: from learning what to do and what not to do to the intricacies of keeping it all humming together nicely. Freda Liu, Jeff Sandhu, Audrey Raj, Richard Bradbury, Arvindh Yuvaraj and Christine Wong meld management with tech to keep you ahead of the trends that might vault productivity to another level.

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