Business owners understand that service is vital. Therefore they will crack the whip. They might offer incentives for good behaviour. And, they will promote people who surpass the standards they set. But what do you do when customers give you feedback? Especially, if they offer constructive, and genuine observations on what your team can do to improve. It’s the third Monday of the month and Shankar of EQTD Consulting shares the importance of responding to feedback and some possible ways to accepting and dealing with it.

<p>Business owners understand that service is vital. Therefore they will crack the whip. They might offer incentives for good behaviour. And, they will promote people who surpass the standards they set. But what do you do when customers give you feedback? Especially, if they offer constructive, and genuine observations on what your team can do to improve. It&rsquo;s the third Monday of the month and Shankar of EQTD Consulting shares the importance of responding to feedback and some possible ways to accepting and dealing with it.</p>

The flagship entrepreneurship show on BFM, featuring personal business stories from early stage start-ups, all the way to billionaire octogenarians in Malaysia and abroad. Notable guests include Martin Cooper (father of the mobile phone), Julian Assange (founder of WikiLeaks), Ralph Henry Baer (father of video games), Tony Buzan (Mindmap Guru), Isaac Tigrett (Hard Rock Cafe founder), Robert Kiyosaki (Financial Guru), Nick Vujicic (motivational speaker) and more. Tap into this valuable resource of shared experiences for the SME industry, which also touches on news, issues and trends affecting the business community and beyond.

Open For Business

The essential toolkit for business, all in one place: from learning what to do and what not to do to the intricacies of keeping it all humming together nicely. Freda Liu, Jeff Sandhu, Audrey Raj, Richard Bradbury, Arvindh Yuvaraj and Christine Wong meld management with tech to keep you ahead of the trends that might vault productivity to another level.

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