In the early days of online retailing, Tony Hsieh realized that the key to success was making people feel comfortable and secure shopping on the internet. He also asked really weird questions at Zappos, and it’s definitely worth remembering.

In the early days of online retailing, Tony Hsieh realized that the key to success was making people feel comfortable and secure shopping on the internet. He also asked really weird questions at Zappos, and it&rsquo;s definitely <a href="https://www.nytimes.com/2020/11/28/obituaries/tony-hsieh-dead.html">worth remembering.</a>

Helping you navigate the ever-changing universe of business, from headlines to the bottom line

Helping you navigate the ever-changing universe of business, from headlines to the bottom line

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