Chatbots are fast becoming an indispensable part of the customer experience, with reports indicating the overall market size for chatbots worldwide will likely breach US$1.3 billion in 2024. The question then is, what will drive the rapid growth of chatbots and how will chatbots evolve in 2022 as organisations increasingly integrate chatbots into their customer care? We discuss.



Image Credit: Shutterstock | Tero Vesalainen

Chatbots are fast becoming an indispensable part of the customer experience, with <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.analyticsinsight.net/5-chatbot-tech-trends-that-will-change-businesses-in-2022/">reports</a> indicating the overall market size for chatbots worldwide will likely breach US$1.3 billion in 2024. The question then is, what will drive the rapid growth of chatbots and how will chatbots evolve in 2022 as organisations increasingly integrate chatbots into their customer care? We discuss.Image Credit: Shutterstock | Tero Vesalainen

Helping you navigate the ever-changing universe of business, from headlines to the bottom line

Helping you navigate the ever-changing universe of business, from headlines to the bottom line

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