Most business owners buy insurance and file it away — relieved it's done, hoping they never need it. But the moment something goes wrong, that's when the real work begins. And more often than not, businesses discover too late that their coverage had gaps, their documentation was incomplete, or their policy didn't quite cover what they thought it did.

Weng Eu Gene, Chief Agency Officer at Berjaya Sompo, joins Enterprise Explores to cut through the confusion — what business insurance actually covers, what most owners get wrong before and after they buy, and the one thing that separates a smooth claim from a painful one.