In this episode of the Enterprise Agility Podcast, Fred Champlain and Richard Knaster wrap up their discussion of the rapid evolution of AI. This evolution is reshaping business agility and competitiveness, with generative AI optimizing operations and enhancing customer experiences through faster decision-making and deeper insights into customer needs. Maintaining core business fundamentals while experimenting with AI and adopting hypothesis-driven strategies is key to staying competitive, allowing AI to handle routine tasks so humans can focus on creativity and innovation. Listen now to learn more.

In this episode of the ServiceNow Enterprise Agility Podcast, host Fred Champlain and Richard Knaster continue their conversation on the pressures and opportunities that GenAI and agentic AI bring to enterprises. Organizations face challenges in managing vast data and must adopt responsible AI practices to avoid issues like AI "hallucinations." Ensuring curated, trustworthy models, continuous training, and data quality is essential for creating valuable innovations while minimizing legal risks from inaccurate AI outputs. Join us to gain valuable perspectives on leveraging AI responsibly and effectively in your organization.

In this episode of the ServiceNow Enterprise Agility Podcast, host Fred Champlain, ServiceNow Agile Evangelist, talks with Richard Knaster, a SAFe Fellow and author of The Lean Agile Way, about AI’s transformative impact on business agility. Richard highlights AI’s rapid integration into existing solutions, offering cost savings and enhanced agility. He discusses AI’s ability to detect weak signals from customer interactions, leading to better insights and improved customer service through automation. This discussion offers valuable insights for executives navigating AI’s role in business transformation.

Join Fred Champlain and James Ramsay as they explore how strategic portfolio management (SPM) and enterprise architecture (EA) are crucial in successfully implementing AI across an organization. By prioritizing AI use cases that deliver the most business value and understanding their impact on the technology landscape, companies can mitigate risks and enhance compliance. This discussion sheds light on the importance of modeling AI integrations and information flows, enabling businesses to make informed, risk-aware decisions as they adopt AI technologies.

Join Fred Champlain and James Ramsay as they dive into how enterprise architecture (EA) is essential for driving successful AI transformations. By actively integrating EA with strategic portfolio management (SPM), organizations can align AI initiatives with business objectives, moving from experimentation to impactful implementation. This discussion highlights the importance of strategic planning and prioritization in unlocking AI's full potential and overcoming challenges in digital transformation.

Join Fred Champlain and Mark Castoe as they break down the various steps that successful organizations take to technological maturity. Synthesizing the learnings and understandings of the customer journeys you are supporting is a critically important part of any strategy. Application portfolio management is the gathering point to bring together asset management, IT service management and many other tools to uplevel demands and planning. Listen now to hear how you can up level your enterprise capabilities.

Join Fred Champlain and Mark Castoe as they tackle governance and risk in the context of technical debt. There will always be technical debt, due to the fact that it is part of the technology landscape. Managing this debt as a business risk is where organizations can maintain business continuity and ensure continuous visibility.  Listen now, and check out Fred's recent blog, " Technical Debt: A Hidden Blocker to Business Transformation."

Join Fred Champlain and Mark Castoe as they take a look at the different lenses of technical debt, and how application portfolio management plays a crucial part in addressing this complex enterprise issue. Do you know how your information architecture is structured? Having a clear model to understand and manage your hardware and software technical components is a key step towards organizational success. Press play now to get insights from the ServiceNow practitioners.

Join Fred Champlain and Andy Jordan as they break down how technical debt affects your business, and what to look for in remediation. Business initiatives already walk a tenuous line in ensuring on-time delivery to meet strategic objectives. It's important to maintain the flow of value for customers, and remain flexible for decisions as determined by the market.  Listen now to get the inside scoop on technical debt strategies from the experts.

Join Fred Champlain and Andy Jordan as they discuss the various steps and methods organizations can take to manage their technical debt. How do you discover and find your technical debt? Whether it's by using Application Portfolio Management or simply looking for the integration points, it's important to note that technical debt is a dynamic concept. Listen now to learn about how you can take a holistic look at your risks.

Join Fred Champlain and Andy Jordan as they discuss what it means to be in technical debt. Like any debt, technical debt is only a problem if it isn’t managed and if it is taken on without the ability or will to pay it back. If the debt isn’t quantified, or tracked, and the cost of "repayment" is under-estimated, the longer and more expensive it becomes to unwind the debt.  Listen now to hear from the experts about what technical debt can mean for your organization.

Join Fred Champlain and Andy Jordan as they discuss the most effective solutions and strategies for mapping and discovery of value streams in an organization. Listen now to get the inside track on how your organization can best utilize ServiceNow for Value Stream Management.

Join Fred Champlain and Andy Jordan as they dive into how organizations can actually implement business focused value streams. While talking value stream may come naturally for most leaders, walking the walk is often harder, as reimagining your business is no small feat. You must asses your organization and find where there opportunities for improvement, sort out business processes, and many other steps. Often through this process you may find organizational friction or conflict of ownership Listen now to hear what surprises to be on the look out for when getting ready to take the plunge.

Join Fred Champlain and Andy Jordan as they break down the misconceptions and provide light around value stream management. Many people think value stream starts and ends with development, but what about the more important aspects: the business architecture value stream. At the end of the day businesses whether they are product or service focused run along value streams. By going through the discovery process, value stream management optimization brings clarity to the broader organization. Listen now to hear from our experts about how better understanding value stream management can provide enterprise-wide benefit.

Join Sankhadeep Dhar and Andy Jordan as they take a look at enterprise Gen AI trends and look forward with Servicenow. From drafting release notes to helping developers create code more quickly and efficiently, ServiceNow is bringing to life the tools necessary take full advantage of Gen AI. Product Managers can even get succinct product feedback summarization without leaving the tools they use every day.  Listen now to hear more about specific ServiceNow Gen AI features and how every persona can benefit.

Join Sankhadeep Dhar and Andy Jordan as they recap our last podcast, and then dive into how ServiceNow is helping organizations execute their AI strategy. Analysts have stated that 2023 was the year of Gen AI experimentation. Now, 2024 is when companies are putting AI to production and everyone is looking beyond the hype. Clearly, technology and business leaders have a critical role to play here, so how can you become a first mover and ensure that you can execute your strategy and bring it to life? Join us now to find out how ServiceNow can help you execute for success.

Join Sankhadeep Dhar and Andy Jordan as they discuss the current state of Gen AI in enterprises, and how they are adopting and/or responding to this technology. With Gen AI being such a disruptive and groundbreaking technology, wading through what is fact and what is fiction can often seem a tall task. Everyone knows that this technology will effect the work being done, but leaders should really be measured in creating the strategy behind the implementation. In order to not miss out on the most relevant use cases, thinking about the outcomes before putting Gen AI in place can be a critical step to success. Join us now to find out what our experts are hearing from industry leaders in this fast-changing landscape of Gen AI.

Join Fred Champlain and Andy Jordan as they hypothesize on what we will see happen to hybrid work in the years ahead. Measuring performance through OKRs and value measurement has become an important part of team success. A focus on value delivery is also the driver behind hybrid adoption – moving away from standard methods that make it easy to measure tactical execution metrics (and hard to measure anything else), in favor of adaptive approaches that better align with optimized ability to achieve business benefits.  Listen now to find out what topics are top of mind for our experts as they look forward.

Join Fred Champlain and Andy Jordan as we discuss the changing landscape of hybrid work, and what our experts are seeing across the industry.  It’s no wonder that hybrid is becoming more popular. In the recently concluded ServiceNow World of Work survey, 51% of respondents said that they felt it was the most effective approach to work delivery, up from 46% the previous year. But there are still barriers to its adoption, largely around the inability of organizations to track and manage work in a hybrid fashion. Listen now to learn more about how teams are shifting in response to evolving environment.

Join Jim Tisch and Andy Jordan as we discuss Hybrid work, an approach to delivering work that combines elements of both traditional and agile methodologies. Today, aligning your digital strategy with business objectives to boost efficiency and innovation in hybrid project delivery is critical. Adopting a hybrid project delivery model can often elevate organizational performance and agility. Listen now to learn more, and be sure to sign up for our upcoming webinar, "Elevate your digital strategy with ServiceNow SPM and hybrid project delivery," on Tuesday, March 26 from 8-9 AM PT, 11AM-12PM ET. You'll hear first-hand from industry leaders about their journeys in leveraging ServiceNow SPM to foster an environment of continuous improvement and strategic agility. We’ll also recap the results of our 2nd Annual World of Work Global Survey, which showed that high performers are more likely to focus on strategic planning and resource planning, with more than half (51%) of respondents believing hybrid is the most effective approach to delivering work. Register now!

Join Newsha Sharif, Adam Smith-Cairns and Andy Jordan as we close out our series on optimizing technology spend and mitigating risk. Taking a combined technology management approach allows IT leaders to ensure that they are always controlling costs as much as possible, and that they are eliminating unnecessary technology risks. Check out the episode to learn more about the solution approach to tackling this enterprise issue.

Join Newsha Sharif, Adam Smith-Cairns and Andy Jordan for the second episode of the series on optimizing technology spend and mitigating risk. With the prevalence of "shadow IT" becoming more and more common, organizational risk is being increased in multiple ways. Enterprises have to be aware of compliance, capacity, licensing and upgrade issues on a day-to-day basis. Check out the episode to learn more, and view the corresponding webinar that takes a deep dive into the three phases or optimizing technology spend and mitigating risk.

Join Newsha Sharif, Adam Smith-Cairns and Andy Jordan for a new series on optimizing technology spend and mitigating risk. The question that companies that are spending lots of time answering these days is, "who is actually responsible for tackling the challenge of cost and risk?" Which teams and personas are taking the time to dive into this task in support of emerging business capabilities? Listen now to hear why this issue has become a problem worth solving and how our experts are thinking through it. 

Join Newsha Sharif and Andy Jordan for the final part of our series on strategic planning.  Delivering value with the PMO is a highly scrutinized process. PMOs have a number of critical functions in ensuring that strategic planning is effective and efficient, and that the planning results in a portfolio that can not only be delivered, but can also achieve the strategic goals of the organization. Listen now to hear what those functions are, and how to deliver value in strategic planning with this important group. 

Join Newsha Sharif and Andy Jordan for part two of our three part series on strategic planning.  Operating environments are constantly evolving, with shifting customer expectations, emerging technological capabilities, and global competition all impacting the ability to maintain strategic plans. Organizations must therefore not only be willing and able to commit to continuous and adaptive planning, they must be able to change any aspect of the strategy lifecycle – plans, investments, work, etc. with minimal disruption and maximum effectiveness. Join us now to hear from our experts what it takes to compete in this rapidly changing macroeconomic climate.

Join Newsha Sharif and Andy Jordan in our first podcast episode for 2024 as they dive into the rapidly evolving world of strategic planning.  Though strategic planning has been in practice for quite some time, most organizations do not effectively utilize this process. The big question to answer is how do you remediate the main disconnect between establishment of goals/objectives and approval timelines? Click play now to hear from our experts how organizations are improving strategic planning within their ranks.

Join Doug Page and Andy Jordan in our final podcast episode for 2023 as they discuss the organizational actions that provide the biggest returns after gathering the right information.  While accurate and complete analysis is essential, it doesn’t deliver the cost reductions that organizations need. That only happens when the analysis results in investments that are executed effectively and efficiently to achieve the required outcomes. Listen now to hear from our experts how to ensure that cost optimization is truly being achieved.

Join Doug Page and Andy Jordan on this podcast episode as they dive into the ways that enterprises are addressing company goals while also optimizing costs. There are many different solutions in the marketplace when it comes to consolidating business applications. Selecting the right solutions and applications that both meet IT standards and provide best value is a task that can seem impossible at times.  Listen now to hear from our experts how to create a cost-optimized and connected application environment.

Join Doug Page and Andy Jordan on this podcast episode as they discuss how organizations are thinking of their priorities in order to minimize their costs. The struggle for many companies in today's economy come down to disconnected cost management and enterprise planning strategies. With such a cautious outlook for the near future, being able to assist your customers spend more intelligently will prove to be a key differentiator. Listen now to hear from our podcast guests on why planning in isolation is never a good idea, and be sure to join us next week for more on cost optimization. 

Join Irene Vieth and Andy Jordan on this podcast episode as they address the various levers and importance of financial planning.  Stakeholders must have visibility into their entire portfolio in order to properly address the budgeting needs of their organizations. In conjunction, they must also have reporting and analytics functionality to synthesize and disseminate critical information.  Listen now to hear from our podcast guests on how organizations can see the full picture of their finances. 

Join Irene Vieth and Andy Jordan on this podcast episode as they take a look at the different methodologies for ranking and scoring.  Organizations must have the ability to use each of the different models in parallel, providing different perspectives on proposed investments and providing a comprehensive modeling approach that helps ensure that the most appropriate investments are approved and funded, giving the portfolio the best possible launch in pursuit of the organization’s goals and objectives. Listen now to hear from experts on how to select the right priorities in the right way. 

Join Irene Vieth and Andy Jordan on this podcast episode as they explore how organizations can better manage their people resources.  Organizations often find themselves with the right number of people but the wrong mix of skills because they only have visibility into resource capacity, not resource capability.  Listen now to hear about the tools that allow users to view all work across all resources in a single pane to effectively and proactively manage resources across the organization. 

Join Lilly Souksamlane and Andy Jordan on this podcast episode as they look behind the flashy statistics to see how organizations drive efficiency with strategic portfolio management.  To deliver effective strategic portfolio management, organizations need the right people with the right skills, and the right processes to enable work to be prioritized against goals and objectives, approved, funded, delivered and to achieve the expected benefits. For that to happen there must be consistent access to complete and accurate information. Listen now to see what areas our experts think need to be covered for a solution to be viable.

Join Lilly Souksamlane and Andy Jordan on this podcast episode as they dive into utilizing strategic portfolio management in pursuit of ROI.  The ability to drive efficiency through improved internal processes has incremental benefits through everything from improved throughput and faster workflows, to less time capturing, entering and analyzing data. Listen to see the astounding return on investment that can be achieved through a single integrated solution.

Join Lilly Souksamlane and Andy Jordan on this podcast episode as they break down the importance of reducing organizational time to value.  Whether it’s delays in surfacing the idea, problems getting it approved, scheduled and resourced, execution and delivery delays, or challenges operationalizing the solution, there are many places where things can slow down in the pursuit of value. Listen now to find out more on the bottom line impact of minimizing the value timeline.

Join Fred Champlain (Agile Evangelist) and Andy Jordan on this podcast episode as they explore the push from organizations to align investments to value streams.   A key feature of using Agile for cross-functional teams is investing in the correct priorities to avoid fragmentation. By applying lean portfolio management principles, companies can greatly improve value delivery and create greater business agility, starting with the teams doing the work. In addition, allowing teams to be involved in the planning process for improved value streams creates more seamless digital transformation.   Listen now to find out more about how you can get to the core of value stream alignment.

Join Fred Champlain (Agile Evangelist) and Andy Jordan on this podcast episode as they discuss architectural runway and the importance for decision-makers on thinking through Enterprise Architecture as part of strategic planning. In typical IT organizations, there many separate practices and disparate repositories used to manage IT, from strategic planning through operations. The reality is that if you are not clearly defining and working towards your enablers, blockers will be able derail your best laid plans. So what can be done to help Enterprise Architects accelerate their work, be more integrated, and deliver greater value to their organizations?  Tune in to find out more about the Enterprise Architecture Workspace and best practices for product leaders.

Join Fred Champlain (Agile Evangelist) and Andy Jordan on this podcast episode as they discuss the product feedback capability and why it is so critical to delivering for your customers. With businesses seeking to improve on time to market and organizations seeking to improve on time to value, Product Managers are under even more pressure to perform. Product feedback allows those Product Managers to synthesize the many inputs from different channels while remaining customer-centric. Listen to find out more about how to Product Feedback can allow you to cut through the noise.

Join Fred Champlain (Agile Evangelist) and Doug Page on this podcast episode as they discuss why shared goal frameworks are important and how Agile teams approach them. Objectives and Key Results (OKRs) is a widely popular framework with Agile teams as it’s encompassed in the Scaled Agile Framework (SAFe). OKRs encourage businesses to shift from task-based work to goal-orientated work while focusing on value delivery. Listen to find out more about how to best use OKRs and align different objectives. To learn more, you can read our eBook Goals: How strategy gets delivered with ServiceNow and check out our blog.

Join Fred Champlain (Agile Evangelist) and Doug Page on this podcast episode as they discuss which Agile value metrics to use to deliver value to customers. You can’t improve what you don’t measure, and you also need to measure the right things. Using relevant Agile value metrics are essential for businesses to evaluate and improve their Agile work methodologies. Flow of business value, outcomes, and competency are just a few examples. Listen to find out more about what metrics you should and shouldn’t use to best measure value delivery. To learn more about Agile value metrics, you can check out our blog.

Join Fred Champlain (Agile Evangelist) and Doug Page on this podcast episode as they discuss Agile funding and how it compares to traditional finance operations. Agile funding is a flexible budgeting model that allows businesses to respond to changing circumstances and invest or reallocate where the most value is achieved. With its value-focused approach, Agile funding aligns with the importance of enterprise agility and ensures the continuous delivery of value. Listen to find out more about the objective of Agile funding, who the main stakeholders are, and how to transform your budgeting process from a traditional model to Agile. To learn more, you can read our eBook Agile finance: Getting what you pay for or check out our blog.

Join Fred Champlain (Agile Evangelist) and Doug Page on this podcast episode as they discuss the value of Scaled Agile Framework (SAFe) and how to launch a SAFe transformation in your organization. Businesses have always been planning. However, as technology quickly evolves, organizations need to accelerate their processes to test, design, develop, and deliver software. SAFe enables organizations to be more efficient and deliver value faster to respond to volatile market conditions. Scaled Agile Framework is a collection of organizational and workflow values, constructs, and practices used to implement agile practices at an enterprise level. By transforming the planning approach from traditional (waterfall) to Agile, businesses have shorter timeframes to build smaller amounts of work. This allows them to be more customer-centric by having more check-ins to ensure they’re building products that customers really want. To learn more, you can watch our webinar Using the Scaled Agile Framework to drive global digital marketing. You can also read our eBook or blog to further explore SAFe.

Join Anna Kotliarevskaia (Sr. Principal Product Manager) and Andy Jordan on this podcast episode as they discuss the value and importance of developing better dynamic strategy management with roadmaps.   The world’s changing. Fast. And organizations have to keep up, or risk falling behind and losing out to their competitors. That need to evolve rapidly is driving a lot of activity – agile transformations, organizational agility, digital transformations and so on. But even as things change rapidly, they have to change in accordance with a plan. Organizations have to know what they need to do and how they need to do it. The challenge is, keeping that plan up to date in this fast-paced environment.   Enter the roadmap. An increasingly popular tool in organizations today that supports comprehensive planning easily. It is easy to adjust, simple to understand and fast to update. It can be communicated to all stakeholders without the need for a detailed explanation, and it can support everything from the current goals and objectives to the long-term vision.   You can also attend the webinar Oct 7, at 9 am PDT/ 12 noon EST to learn more. Register here: https://info.servicenow.com/WBR-ITBM-StrategyMgmt-07OCT21-AMS_LP.html

 Join Debbra McGrath and Greg Sahnd for a discussion about why hybrid project management is needed and how organizations can best enable it. The episode features Greg Sahnd (ServiceNow PreSales Solution Consultant) sharing insights based on his first-hand experience as a hybrid project management practitioner. Hear why Greg believes Agile transformation efforts alone are not enough; how organizations can assess and establish the best approach for their own company; and what the value of a hybrid project management approach is to the organization –and personally. Be sure to listen until the end for 5 key steps to enable hybrid project management with ServiceNow ITBM.

In this Episode, Debbra McGrath is joined by two ServiceNow team members, Nick Tudisco (Agile Transformation Lead) and Anand Ramchandani (Principal Product Manager, IT Workflow)for a discussion about ServiceNow’s own agile transformation journey, including the challenges we faced –to which many organizations can also relate– and how our transformation is positively impacting our organization and our customers.  Listen to find out what those common challenges are; the approach ServiceNow is taking to overcome them; the success metrics we’ve achieved; and our ongoing plans to continue to enhance our own enterprise agility.

Join Debbra McGrath with Andrew Haugland (Sr. Advisory Solution Consultant, ServiceNow ITBM) and Joe Offenberg (Sr. Advisory Solution Consultant, ServiceNow DevOps) on this podcast episode as they discuss how organizations are enabled to align their entire value stream – from ideation to delivery of business value – with ServiceNow Agile Development and DevOps. Learn how ServiceNow ITBM ties into DevOps; what it means to scale Agile and DevOps across the enterprise; and how ITBM + DevOps enables continuous delivery with frictionless change management. And to learn more about this topic, listen to our next Podcast, “ITBM + DevOps: Now on Now story” available by August 6, where you’ll hear about ServiceNow’s own agile transformation journey.

Join Al Hsu (Sr. Principal Product Manager) and Andy Jordan on this podcast episode as they discuss the value and importance of managing applications as investments. APM is the integrated management of an organization’s digital assets, and it’s a game changer. When you have a centralized view of all the applications and services that exist in your organization you can immediately deliver significant improvements in cost control, risk management and strategic alignment. Learn how ServiceNow supports Application Portfolio Management and digital products. To learn more about Application Portfolio Management, register to join us for our webinar, “APM – A key to deliver maximum business value” occurring November 17th. Join us to learn how to integrate Now Platform solutions with APM to rationalize applications.   ............................. Have you taken a listen to our podcasts?  Check out the shows! https://community.servicenow.com/community?id=community_static&sys_id=935466acdbaa94d49e691ea66896199a ............................. Just wanted to take a second to mention one of the best FREE resources we offer here at ServiceNow – the Customer Success Center. If you aren’t already a regular user – you’ve got to check it out. The Customer Success Center is a one-stop shop for prescriptive actionable resources designed to make you more successful – and everything is completely free and available to consume at your leisure. Get there by going to https://www.servicenow.com/success.html?cid=pod:smkc:csc.  .............................

Join Andy Jordan and Doug Page on this enterprise agility podcast episode where they discuss how funding models need to change for continuous planning. They dive into a discussion regarding how the way dollars are allocated within the organization determines behaviors, as well as how traditional funding can be disconnected from the customer experience. There is a need to change planning from an annual cycle to a more quarterly or continuous cycle in order to react to the market quickly and optimize value. To learn more about this topic, join us on our webinar titled, “Strategic and continuous planning—the only way to plan” scheduled October 22 at 9 am PDT or 12 noon EST. Register now.

Join Andy Jordan and Debbra McGrath (Sr. Technical Product Marketing Manager, ServiceNow) on this podcast episode as they discuss the importance of business outcomes to drive enterprise agility. They discuss the challenges that organizations face in managing these outcomes. Many organizations start with good intentions to define and measure outcomes, but the pressures of vanity metrics (a.k.a., traffic light indicators) often take precedence. Learn how ServiceNow helps organizations better manage outcomes beyond traditional red, yellow and green status indicators so you can improve how you measure business investments and deliver higher customer value.To learn more about how outcomes can be managed and realized, register to join us for our webinar, “Aligning to Business Outcomes” occurring September 30th.

Join Andy Jordan and Pradeep Bansal (Director, Product Management – ITBM solutions) on this episode as they discuss the importance and value of managing business outcomes. They cover the challenges that organizations face when it comes to managing outcomes, and the value of aligning them from top to bottom. They dive into questions such as, how do outcomes differ within the various layers of the organization? Or, who is ultimately responsible to track the outcomes? Providing top-down visibility business outcome data is key to drive alignment and enable accountability. To learn more about how outcomes can be managed and realized, register to join us for our webinar, “Aligning to Business Outcomes” occurring September 30th.