Genos Certification in Action

In a world where change is constant and the future of work is rapidly evolving, the demand for emotional intelligence (EI) has never been higher, leading Georgia Bolton to become a certified practitioner.   As a seasoned leadership consultant, Georgia shares why she turned to Genos International f…

The State of EI in 2024

The State of EI for 2024 – what does it look like, what are the trends and what you can expect to see from Genos International this year.  Join hosts Dr. Ben Palmer and Marie El Daghl as they discuss the critical role of emotional intelligence in today's labour market, and the strategies that are …

EI in Hospitality

Feeling more frantic than festive this season? The end of year is a whirlwind of Christmas parties, family gatherings, holidays, and joy. Yet, amid the festivities, the end of year brings long hours, short breaks and lots of forced smiles as the seasons demands intensify - particularly for retail a…

What People Want in a Workspace

Would staff come back to the office if they thought their employer would help get them out of it in time for the next train? We’re not talking an email from a manager but screens in the office on every floor, sharing train timetables to ensure people get home in time.    Angela Ferguson, Creative …

Resolving Workplace Conflict Through Mediation

Listen and unravel the intricacies of managing workplace conflicts. Discover the power of self-awareness, the transformative potential of a win-win mindset, and gain practical insights into creating a safe mediation space. Whether you're a team leader, HR professional, or simply someone looking to …

Building teams that can effectively manage highly emotional customers

You see the signs in hospitals. You hear automated messages on phone lines. Abuse will not be tolerated. Please treat our staff with respect. In stressful scenarios, for instance where someone has lost something or someone valuable to them, customer interactions are naturally difficult, often sens…

Cultural Readiness for AI adoption

Most business leaders know that Artificial Intelligence will disrupt their business now or in the near future. Not many are sure how or have given thought to the culture required to adopt and drive AI successfully. A culture of strong leadership, resilience and collaboration is essential to success…

The Power of Emotional Culture: Building a Successful Business

Most organisations and leaders don’t realise or pay enough attention to the critical role emotions play in building culture and the employee experience at work.  Instead, they focus on how people think and behave – an organisations ‘cognitive culture’. By ignoring the emotional culture, organisatio…

Psychological Safety and Legal Obligations in the Workplace

It’s time to take immediate action. The world is placing tremendous emphasis on psychological safety, and Australia has already undergone significant legal changes regarding an employer's duty of care. Breaching these regulations carries severe legal consequences, but the moral, reputational, and c…

Growing through adversity with Dr Paul Wood, leadership and personal development specialist

Commit a serious crime. Go to Jail. Life Over. Right? That doesn’t have to be the way. Dr Paul Wood is living proof that you can grow through adversity. What was the crime? Murder. And as he puts it in the podcast “feel the weight of that word”. Dr Wood shares a remarkable story of Netflix propor…