There’s been a breakthrough in the rules governing whether people who've been scammed are eligible for compensation.  

The banking sector has launched a review around victim reimbursement. 

This comes after consumer protection criticism and the threat of regulatory intervention from the government. 

Consumer NZ boss Jon Duffy told Mike Hosking that although there's a level of personal responsibility, people need to stay alert. 

He says some of the scams are extremely sophisticated and those who are falling for them are everyday New Zealanders. 

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