Call centre staff are facing unprecedented levels of abuse, with industry experts warning of a future dominated by customer service bots.

Customer Contact Network CEO, Elias Kanaris, told Tim Dower that he's pleading with the public to be civil when dealing with contact centre staff.

He says customers need to remember staff are real people who are simply trying their best to resolve your issue.

LISTEN ABOVE

Call centre staff are facing unprecedented levels of abuse, with industry experts warning of a future dominated by customer service bots. 
Customer Contact Network CEO, Elias Kanaris, told Tim Dower that he's pleading with the public to be civil when dealing with contact centre staff. 
He says customers need to remember staff are real people who are simply trying their best to resolve your issue. 
LISTEN ABOVE

A fresh and intelligent start to your day - catch the very latest international and domestic news developments, sport, entertainment and business on Early Edition with Ryan Bridge, on Newstalk ZB.

A fresh and intelligent start to your day - catch the very latest international and domestic news developments, sport, entertainment and business on Early Edition with Ryan Bridge, on Newstalk ZB.