Retail NZ is calling for an urgent meeting with the police minister.
RNZ reports staff have been directed to not investigate shoplifting below $500 and online fraud below $1000.
Police say they may not take look further into crime below the threshold and lacking evidence.
Retail NZ Advocacy Manager Ann-Marie Johnson told Ryan Bridge they know officers aren't going to turn up at every small incident.
She says they just want to know Police are taking these crimes seriously and arresting where they can.
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