The survey, which was done by the customer experience firm, Consulta, surveyed just over 2,500 prepaid, top-up and contract customers who made use of voice and data cellular products. Of the three groups surveyed, contract customers were the most dissatisfied and had the most complaints.

Guest: Carol Hall, The Managing Executive for Vodacom Western Cape,

Topic: Vodacom back to answer customer queries

The survey, which was done by the customer experience firm, Consulta, surveyed just over 2,500 prepaid, top-up and contract customers who made use of voice and data cellular products. Of the three groups surveyed, contract customers were the most dissatisfied and had the most complaints.
Guest: Carol Hall, The Managing Executive for Vodacom Western Cape,
Topic: Vodacom back to answer customer queries

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Early Breakfast with Africa Melane

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Your early morning catch-up with chat, traffic and news delivered in a relaxed manner. weekdays from 4 am to 6 am.

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