In this episode, Sandy Domingos-Shipley, a quality management consultant discusses the importance of leadership, communication, and technology in implementing ISO standards. Sandy shares her journey from struggles with dyslexia to building a successful career, emphasizing the value of small continuous improvements, better communication, and leadership's role in quality management. She also highlights the significance of storytelling and understanding individual learning styles for effective implementation of quality systems.

Episode Highlights:

04:27 Challenges and Triumphs with Dyslexia

05:54 Starting a Business and Finding a Niche

08:47 The Importance of Human Connection

10:39 Discovering ISO and Writing a Book

13:56 Implementing ISO and Overcoming Challenges

17:27 Leadership and Technology in Quality Management

Sandy Domingos-Shipley, born and raised in Toronto, Canada, is a certified ISO Lead Auditor, CQI Chartered Quality Professional, and ISO consultant. Her journey began with a knack for languages and music, transitioning into a career in translation and eventually venturing to England. After diverse roles in legal and educational sectors, she founded The Systems Link, driven by her experiences with dyslexia and a desire to empower her son. Sandy's innovative approach to ISO standards gained traction during the pandemic, leading to her acclaimed e-book and significant business growth. A sought-after trainer, she continues to redefine ISO's practical applications across industries globally.

Other ways to connect with Sandy:

Website: www.thesystemslink.com

Linkedin: https://www.linkedin.com/in/sandy-domingos-shipley/

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