This week on the Drop In CEO, CRM expert Gill Walker shares the importance of education and understanding your relationship with your customers when choosing a CRM. Listen in as Deborah and Gill discuss the commitment to education when learning new technology, what you need to know in order to organize a team to implement new technology, and understanding what a solution architect can do for your business.

Gill Walker is a successful and experienced business women, with a commitment to ongoing professional development. Gill is known for her ability to get to the nub of an issue and this, combined with her communication skills enables her to solve problems and to explain the resolution to guide people to a successful solution.

You can connect with Gill in the following ways: 

LinkedIn: linkedin.com/in/crmconsultant

Website: opsis.com.au

Find the ebooks mentioned in this episode here: https://www.opsis.com.au/menu-resources.html

Read more about Gill’s thoughts on Solution Architects here: https://www.opsis.com.au/gill-walkers-musings-on-dynamics365-crm-training-implementation/144-expert-solution-architect-consultant-will-save-you-money.html

To learn more about how you can connect with Deb, go to https://www.dropinceo.com/ or join the Drop in CEO Facebook group for more conversations on how to lead, inspire, and achieve your goals.

This week on the Drop In CEO, CRM expert Gill Walker shares the importance of education and understanding your relationship with your customers when choosing a CRM. Listen in as Deborah and Gill discuss the commitment to education when learning new technology, what you need to know in order to organize a team to implement new technology, and understanding what a solution architect can do for your business.
Gill Walker is a successful and experienced business women, with a commitment to ongoing professional development. Gill is known for her ability to get to the nub of an issue and this, combined with her communication skills enables her to solve problems and to explain the resolution to guide people to a successful solution.
You can connect with Gill in the following ways:&nbsp;
LinkedIn: <a href="http://linkedin.com/in/crmconsultant">linkedin.com/in/crmconsultant</a>
Website: <a href="http://opsis.com.au/">opsis.com.au</a>
Find the ebooks mentioned in this episode here: <a href="https://www.opsis.com.au/menu-resources.html">https://www.opsis.com.au/menu-resources.html</a>
Read more about Gill&rsquo;s thoughts on Solution Architects here: <a href="https://www.opsis.com.au/gill-walkers-musings-on-dynamics365-crm-training-implementation/144-expert-solution-architect-consultant-will-save-you-money.html">https://www.opsis.com.au/gill-walkers-musings-on-dynamics365-crm-training-implementation/144-expert-solution-architect-consultant-will-save-you-money.html</a>
To learn more about how you can connect with Deb, go to <a href="https://www.dropinceo.com/">https://www.dropinceo.com/</a> or join the <a href="https://www.facebook.com/groups/2456940231226209/?source_id=213332496224983">Drop in CEO Facebook group</a> for more conversations on how to lead, inspire, and achieve your goals.

Inspire your team. Elevate your people. Transform your organization from within.

The most common problem business leaders face is being able to identify a problem before it ripples into the entire organization. As the Drop in CEO I help businesses get to the root of the issue and use 15+ years of proven executive leadership strategies to fix the problem and make way for a brighter future.

Join me, Deborah Coviello, each week as I connect you with CEO’s and industry leaders who are doing the work of transforming their businesses from the inside out. Learn how to be an inspirational leader, take control of your career, and build a strong foundation of purpose.

What if the secret ingredient to your company’s success is you?
Inspirational leadership starts with acknowledging that people are the most important asset in your company. Learn how to identify strengths within others and elevate them to the next level of success.

Inspiration and Insights from Industry Leaders

The Drop In CEO

This week on the Drop In CEO, CRM expert Gill Walker shares the importance of education and understanding your relationship with your customers when choosing a CRM. Listen in as Deborah and Gill discuss the commitment to education when learning new technology, what you need to know in order to organize a team to implement new technology, and understanding what a solution architect can do for your business.

Leading the Implementation of New Technology with Gill Walker

In this episode, Deb introduces Moshe Cohen, as he shares the importance of being able to differentiate between perceptions and reality in difficult situations, the value of mediation, cultivating a positive organizational culture, and the critical role of self-advocacy and negotiation skills in personal and professional growth. Additionally, they touch on societal trends affecting communication and conflict and advocate for more empathy, less judgment, and the importance of engaging in meaningful conversations.



Episode Highlights:

02:45 Optimism in the Face of Adversity: Insights from Moshe Cohen

11:43 Navigating Difficult Conversations and Mediation in the Workplace

30:42 The Power of Self-Advocacy in Negotiations

36:13 Trends in Society and Business: The Importance of Communication



Moshe Cohen has been teaching negotiation, leadership, conflict resolution and organizational behavior as founder of The Negotiating Table since 1995 and as a senior lecturer at Boston University's Questrom School of Business since 2000. He has worked with thousands of students as well as companies worldwide. As a mediator, Moshe has worked to resolve hundreds of matters, and also coaches executives, managers, and individuals on leading others and negotiating effectively. He is the author of three books - Collywobbles, How to Negotiate When Negotiating Makes You Nervous;Optimism is a Choice and Other Timeless Ideas; and The Optimistic Pessimist: More Timeless Ideas. He has also written numerous articles and cases, and appears in podcasts, videos, and interviews. Moshe studied Physics at Cornell University and has a Master's in Electrical Engineering from McGill University, specializing in robotics. After a dozen years in robotics, he completed his MBA from Boston University and fell in love with negotiation, mediation, and leadership.



You can connect with Moshe in the following ways:

LinkedIn - https://www.linkedin.com/in/moshecohen/

Twitter - @mediatormoshe

Facebook - https://www.facebook.com/mediatormoshe

Instagram - https://www.instagram.com/mediatormoshe/



For more insights:

Follow me on my YouTube Channel: https://bit.ly/47GgMdn

Sign up for my Weekly Newsletter:  https://bit.ly/3T09kVc

Sign up for my LinkedIn Newsletter: https://bit.ly/49SmRV3

In this episode, Deb introduces Moshe Cohen, as he shares the importance of being able to differentiate between perceptions and reality in difficult situations, the value of mediation, cultivating a positive organizational culture, and the critical role of self-advocacy and negotiation skills in personal and professional growth. Additionally, they touch on societal trends affecting communication and conflict and advocate for more empathy, less judgment, and the importance of engaging in meaningful conversations.
 
Episode Highlights:
02:45 Optimism in the Face of Adversity: Insights from Moshe Cohen
11:43 Navigating Difficult Conversations and Mediation in the Workplace
30:42 The Power of Self-Advocacy in Negotiations
36:13 Trends in Society and Business: The Importance of Communication
 
Moshe Cohen has been teaching negotiation, leadership, conflict resolution and organizational behavior as founder of The Negotiating Table since 1995 and as a senior lecturer at Boston University's Questrom School of Business since 2000. He has worked with thousands of students as well as companies worldwide. As a mediator, Moshe has worked to resolve hundreds of matters, and also coaches executives, managers, and individuals on leading others and negotiating effectively. He is the author of three books - Collywobbles, How to Negotiate When Negotiating Makes You Nervous;Optimism is a Choice and Other Timeless Ideas; and The Optimistic Pessimist: More Timeless Ideas. He has also written numerous articles and cases, and appears in podcasts, videos, and interviews. Moshe studied Physics at Cornell University and has a Master's in Electrical Engineering from McGill University, specializing in robotics. After a dozen years in robotics, he completed his MBA from Boston University and fell in love with negotiation, mediation, and leadership.
 
You can connect with Moshe in the following ways:
LinkedIn - <a href="https://www.linkedin.com/in/moshecohen/">https://www.linkedin.com/in/moshecohen/</a>
Twitter - @mediatormoshe
Facebook - <a href="https://www.facebook.com/mediatormoshe">https://www.facebook.com/mediatormoshe</a>
Instagram - <a href="https://www.instagram.com/mediatormoshe/">https://www.instagram.com/mediatormoshe/</a>
 
For more insights:
Follow me on my YouTube Channel: <a href="https://bit.ly/47GgMdn">https://bit.ly/47GgMdn</a> 
Sign up for my Weekly Newsletter:  <a href="https://bit.ly/3T09kVc">https://bit.ly/3T09kVc</a>
Sign up for my LinkedIn Newsletter: <a href="https://bit.ly/49SmRV3">https://bit.ly/49SmRV3</a>

Moshe Cohen: Navigating Challenges with Confidence

In this episode of the Drop in CEO podcast, host Deb Coviello welcomes Daniel Pinkham, CEO and principal consultant of Lakehurst Consulting. With over 30 years of industry experience in operations engineering, OPEX, project management, and health and safety, Daniel shares his journey from growing up around entrepreneurship to becoming a seasoned operational excellence consultant. He emphasizes the value of continuous improvement and the significance of engaging the workforce closest to the work in problem-solving processes. Deb and Daniel discuss the importance of defining problems accurately, treating root causes rather than symptoms, and the power of positivity and external perspectives in driving organizational change.



Episode Highlights:

05:28 The Path to Starting a Consultancy: Challenges and Insights

09:59 Operational Excellence: Strategies and Real-World Applications

19:58 The Importance of Adaptability and Teamwork in Career Success




Daniel A. Pinkham, Jr., the CEO & Principal Consultant of Lakehurst Consulting LLC, boasts over 30 years of industry expertise. As a proven Operational Leader, he excels in team-building across various domains like operations, engineering, and project management. With a relentless thirst for knowledge and a knack for fostering collaboration, Dan's consultancy spans diverse sectors including medical devices, aerospace, and defense. Holding an MBA from Marshall University and a BS in Chemical Engineering from The University of Maine, he's also a Certified Lean Six Sigma Black Belt. Recently settled in Northeast Missouri, Dan cherishes family time with his wife and two daughters, both budding engineers.



You can connect with Daniel in the following ways:
lakehurstconsulting.com– his consultancy’s site for those seeking help in improving their bottom line through continuous improvement and structured problem solving
dsbexitstrategy.com– his affiliated site for companies getting ready to sell their business and get the maximum possible return



For more insights:

Follow me on my YouTube Channel: https://bit.ly/47GgMdn

Sign up for my Weekly Newsletter:  https://bit.ly/3T09kVc

Sign up for my LinkedIn Newsletter: https://bit.ly/49SmRV3

In this episode of the Drop in CEO podcast, host Deb Coviello welcomes Daniel Pinkham, CEO and principal consultant of Lakehurst Consulting. With over 30 years of industry experience in operations engineering, OPEX, project management, and health and safety, Daniel shares his journey from growing up around entrepreneurship to becoming a seasoned operational excellence consultant. He emphasizes the value of continuous improvement and the significance of engaging the workforce closest to the work in problem-solving processes. Deb and Daniel discuss the importance of defining problems accurately, treating root causes rather than symptoms, and the power of positivity and external perspectives in driving organizational change.
 
Episode Highlights:
05:28 The Path to Starting a Consultancy: Challenges and Insights
09:59 Operational Excellence: Strategies and Real-World Applications
19:58 The Importance of Adaptability and Teamwork in Career Success
 
 Daniel A. Pinkham, Jr., the CEO &amp; Principal Consultant of Lakehurst Consulting LLC, boasts over 30 years of industry expertise. As a proven Operational Leader, he excels in team-building across various domains like operations, engineering, and project management. With a relentless thirst for knowledge and a knack for fostering collaboration, Dan's consultancy spans diverse sectors including medical devices, aerospace, and defense. Holding an MBA from Marshall University and a BS in Chemical Engineering from The University of Maine, he's also a Certified Lean Six Sigma Black Belt. Recently settled in Northeast Missouri, Dan cherishes family time with his wife and two daughters, both budding engineers.
 
You can connect with Daniel in the following ways:
<ul>
<li><a href="http://www.lakehurstconsulting.com/">lakehurstconsulting.com</a>– his consultancy’s site for those seeking help in improving their bottom line through continuous improvement and structured problem solving</li>
<li><a href="http://www.dsbexitstrategy.com">dsbexitstrategy.com</a>– his affiliated site for companies getting ready to sell their business and get the maximum possible return</li>
</ul>
 
For more insights:
Follow me on my YouTube Channel: <a href="https://bit.ly/47GgMdn">https://bit.ly/47GgMdn</a> 
Sign up for my Weekly Newsletter:  <a href="https://bit.ly/3T09kVc">https://bit.ly/3T09kVc</a>
Sign up for my LinkedIn Newsletter: <a href="https://bit.ly/49SmRV3">https://bit.ly/49SmRV3</a>

Daniel Pinkham: Mastering Operational Excellence

In this episode of the Drop in CEO podcast, Deb shares valuable insights on how C-suite leaders can navigate challenges with confidence and amplify their impact. Deb emphasizes the importance of leaders not only achieving results but also leaving a lasting legacy by leveraging their superpowers to inspire and make a lasting impact on others. She provides three key tips for leaders: sharing their insights more broadly, engaging in mentorship, and building a powerful network. Throughout the episode, Deb stresses the significance of mentorship, sharing knowledge, and building relationships to not only aid personal growth but also to enhance the collective success of the business community. 



Episode Highlights:



01:19 The Power of Positive Leadership

02:56 Leveraging Your Leadership for Legacy

04:10 Three Key Strategies for Impactful Leadership

07:08 Expanding Your Influence Through Mentorship and Networking



Other episodes you’ll enjoy:

C-Suite Goal Setting: How To Create A Roadmap For Your Career Success - http://bit.ly/3XwI55n

Natalya Berdikyan: Investing in Yourself to Serve Others on Apple Podcasts -http://bit.ly/3ZMx8yw

Questions to Guarantee You Accomplish Your Goals - http://bit.ly/3QASvym

In this episode of the Drop in CEO podcast, Deb shares valuable insights on how C-suite leaders can navigate challenges with confidence and amplify their impact. Deb emphasizes the importance of leaders not only achieving results but also leaving a lasting legacy by leveraging their superpowers to inspire and make a lasting impact on others. She provides three key tips for leaders: sharing their insights more broadly, engaging in mentorship, and building a powerful network. Throughout the episode, Deb stresses the significance of mentorship, sharing knowledge, and building relationships to not only aid personal growth but also to enhance the collective success of the business community. 
 
Episode Highlights:
 
01:19 The Power of Positive Leadership
02:56 Leveraging Your Leadership for Legacy
04:10 Three Key Strategies for Impactful Leadership
07:08 Expanding Your Influence Through Mentorship and Networking
 
Other episodes you’ll enjoy:
C-Suite Goal Setting: How To Create A Roadmap For Your Career Success - <a href="http://bit.ly/3XwI55n">http://bit.ly/3XwI55n</a>
Natalya Berdikyan: Investing in Yourself to Serve Others on Apple Podcasts -<a href="http://bit.ly/3ZMx8yw">http://bit.ly/3ZMx8yw</a>
Questions to Guarantee You Accomplish Your Goals - <a href="http://bit.ly/3QASvym">http://bit.ly/3QASvym</a>

Leading the Implementation of New Technology with Gill Walker

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