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How Customer Relationships Create Better Leaders with Michelle Mercier

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Today on the Drop In CEO podcast, Michelle Mercier shares how practicing empathy and compassion as leader impacts all members of your organization. Listen in as Deborah and Michelle discuss the power of choice, allowing yourself to grieve changes, the difference between connections and networking, and how to teach emerging leaders to show empathy to co-workers and customers.

Michelle Mercier is an international best-selling author, engaging speaker, experienced business consultant and passionate coach. Michelle has 15+ years of corporate and professional experience. She has worked with a wide range of different businesses – from nationally acclaimed non-profits to Fortune 500 corporations. Today she primarily works as a business strategy consultant for entrepreneurs and small/medium businesses. She loves leveraging her years of experience and expertise to help bring individuals and companies to the next level.

You can connect with Michelle  in the following ways:






When I began the Drop in CEO Podcast, I knew that the best advice we could ever receive was from people who had been there. Now that we're over 50 episodes in, I thought it was time to pool some of the best advice into a collection that you could use to elevate your leadership and start putting humans first. You can download the full guide here:

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The Drop In CEO

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