Today on the Drop In CEO podcast, Adrian Brady-Cesana shares the types of building blocks you need to build a customer experience team from scratch. Join Deborah and Adrian as they discuss creating a customer experience playbook, the four buckets of growing and scaling teams, and why long term customer loyalty should be prioritized over new revenue.

Adrian Brady-Cesana has been working in Customer Experience and Service, Sales, Marketing and Operations Management and Consulting for 15+ years. Adrian has developed an in-depth understanding and appreciation for what it takes to succeed in startup and growth phase businesses as well as the importance of understanding the power of building a cohesive team focused on people, process and product to achieve scale.



You can connect with Adrian in the following ways:
Click here for CXC Facebook
Click here for CXC Instagram
Click here for CXC Twitter
Click here for CXC LinkedIn
Click here for Adrian's LinkedIn Profile

 

 

When I began the Drop in CEO Podcast, I knew that the best advice we could ever receive was from people who had been there. Now that we're over 80 episodes in, I thought it was time to pool some of the best advice into a collection that you could use to elevate your leadership and start putting humans first. You can download the full guide here: https://bit.ly/humancentrichero

Today on the Drop In CEO podcast, Adrian Brady-Cesana shares the types of building blocks you need to build a customer experience team from scratch. Join Deborah and Adrian as they discuss creating a customer experience playbook, the four buckets of growing and scaling teams, and why long term customer loyalty should be prioritized over new revenue.
Adrian Brady-Cesana has been working in Customer Experience and Service, Sales, Marketing and Operations Management and Consulting for 15+ years. Adrian has developed an in-depth understanding and appreciation for what it takes to succeed in startup and growth phase businesses as well as the importance of understanding the power of building a cohesive team focused on people, process and product to achieve scale. 
You can connect with Adrian in the following ways:
<ol>
<li><a href="https://www.facebook.com/CXChronicles/">Click here for CXC Facebook</a></li>
<li><a href="https://www.instagram.com/cxchronicles/">Click here for CXC Instagram</a></li>
<li><a href="https://twitter.com/cxchronicles">Click here for CXC Twitter</a></li>
<li><a href="https://www.linkedin.com/company/cxchronicles/?viewAsMember=true">Click here for CXC LinkedIn</a></li>
<li><a href="https://www.linkedin.com/in/adrianbradycesana/">Click here for Adrian's LinkedIn Profile</a></li>
</ol>
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When I began the Drop in CEO Podcast, I knew that the best advice we could ever receive was from people who had been there. Now that we're over 80 episodes in, I thought it was time to pool some of the best advice into a collection that you could use to elevate your leadership and start putting humans first. You can download the full guide here: https://bit.ly/humancentrichero

Inspire your team. Elevate your people. Transform your organization from within.

The most common problem business leaders face is being able to identify a problem before it ripples into the entire organization. As the Drop in CEO I help businesses get to the root of the issue and use 15+ years of proven executive leadership strategies to fix the problem and make way for a brighter future.

Join me, Deborah Coviello, each week as I connect you with CEO’s and industry leaders who are doing the work of transforming their businesses from the inside out. Learn how to be an inspirational leader, take control of your career, and build a strong foundation of purpose.

What if the secret ingredient to your company’s success is you?
Inspirational leadership starts with acknowledging that people are the most important asset in your company. Learn how to identify strengths within others and elevate them to the next level of success.

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The Drop In CEO

Today on the Drop In CEO podcast, Adrian Brady-Cesana shares the types of building blocks you need to build a customer experience team from scratch. Join Deborah and Adrian as they discuss creating a customer experience playbook, the four buckets of growing and scaling teams, and why long term customer loyalty should be prioritized over new revenue.

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