Siddhartha Sharad is a Customer Experience Expert who helps enterprises realize business value through technology automation and artificial intelligence. In this episode, KJ and Siddhartha discuss the current challenges in customer service, including labor shortages and the necessity of AI implementation. The conversation highlights the importance of a clear strategy, high-quality data, and the collaboration between AI tools and human employees.



Key Takeaways:

02:30 The Impact of AI on Customer Service

05:17 Challenges in Implementing AI in Customer Service

12:03 The Future of AI in Customer Service



Quote of the Show (27:00):

"AI is just a tool, but data is the natural resource that powers it." - Siddhartha Sharad



Join our Anti-PR newsletter where we’re keeping a watchful and clever eye on PR trends, PR fails, and interesting news in tech so you don't have to. You're welcome.



Want PR that actually matters? Get 30 minutes of expert advice in a fast-paced, zero-nonsense session from Karla Jo Helms, a veteran Crisis PR and Anti-PR Strategist who knows how to tell your story in the best possible light and get the exposure you need to disrupt your industry. Click here to book your call: https://info.jotopr.com/free-anti-pr-eval



Ways to connect with Siddhartha Sharad

LinkedIn: https://www.linkedin.com/in/sidsharad/



How to get more Disruption/Interruption: 

Amazon Music - https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruption

Apple Podcast - https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755

Spotify - https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlD

Siddhartha Sharad is a Customer Experience Expert who helps enterprises realize business value through technology automation and artificial intelligence. In this episode, KJ and Siddhartha discuss the current challenges in customer service, including labor shortages and the necessity of AI implementation. The conversation highlights the importance of a clear strategy, high-quality data, and the collaboration between AI tools and human employees.
 
Key Takeaways:
02:30 The Impact of AI on Customer Service
05:17 Challenges in Implementing AI in Customer Service
12:03 The Future of AI in Customer Service
 
Quote of the Show (27:00):
"AI is just a tool, but data is the natural resource that powers it." - Siddhartha Sharad
 
Join our Anti-PR newsletter where we’re keeping a watchful and clever eye on PR trends, PR fails, and interesting news in tech so you don't have to. You're welcome.
 
Want PR that actually matters? Get 30 minutes of expert advice in a fast-paced, zero-nonsense session from Karla Jo Helms, a veteran Crisis PR and Anti-PR Strategist who knows how to tell your story in the best possible light and get the exposure you need to disrupt your industry. Click here to book your call: <a href="https://info.jotopr.com/free-anti-pr-eval">https://info.jotopr.com/free-anti-pr-eval</a>
 
Ways to connect with Siddhartha Sharad
LinkedIn: <a href="https://www.linkedin.com/in/sidsharad/">https://www.linkedin.com/in/sidsharad/</a> 
 
How to get more Disruption/Interruption: 
Amazon Music - <a href="https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruption">https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruption</a>
Apple Podcast - <a href="https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755">https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755</a>
Spotify - <a href="https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlD">https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlD</a>

When did you say ”THAT’S IT! I’VE HAD IT!”? Time to Disrupt and Interrupt with host Karla Jo. Every week KJ interviews professionals who are disrupting their industries and altering economic networks that have been antiquated with bull-headed predecessors holding up the progress.

KJ delves into uncovering more from industry rebels and innovators that you didn’t know you needed in your life.

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