Shane Green, President and Founder of SGEi, joins host KJ to explain why luxury hospitality is losing its human touch as brands chase efficiency, technology, and AI. Green draws a clear line between service, hospitality, and experience, and makes the case that guests return to the places that make them feel welcome, safe, and cared for. The conversation covers the shift toward boutique and family-run properties, why hotels need to become a local’s favorite first, and why young hires entering the industry need to be taught social skills. Green also explains why great culture starts with managers who lead, and why the people taking care of teams need care of their own.

 

Key Takeaways:

3:58 — What separates service from hospitality?

9:05 — How do you make a guest feel welcome, safe, and cared for?

14:58 — Who should a hotel win over before its travelers?

28:15 — When does a manager become a leader?

 

Quote of the Show (06:05):

“We’re surrounded by more technology, AI and everything. Let’s get back to being human.” — Shane Green

 

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Want PR that actually matters? Get 30 minutes of expert advice in a fast-paced, zero-nonsense session from Karla Jo Helms, a veteran Crisis PR and Anti-PR Strategist who knows how to tell your story in the best possible light and get the exposure you need to disrupt your industry. Click here to book your call: https://info.jotopr.com/free-anti-pr-eval

 

Ways to connect with Shane Green:

LinkedIn: https://www.linkedin.com/in/shanegreen1/

Company Website: https://sgeinternational.com/

 

How to get more Disruption/Interruption:

Amazon Music - https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruption

Apple Podcast - https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755

Spotify - https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlD

YouTube: https://www.youtube.com/results?search_query=disruption+%2F+interuuption

Shane Green, President and Founder of SGEi, joins host KJ to explain why luxury hospitality is losing its human touch as brands chase efficiency, technology, and AI. Green draws a clear line between service, hospitality, and experience, and makes the case that guests return to the places that make them feel welcome, safe, and cared for. The conversation covers the shift toward boutique and family-run properties, why hotels need to become a local&rsquo;s favorite first, and why young hires entering the industry need to be taught social skills. Green also explains why great culture starts with managers who lead, and why the people taking care of teams need care of their own.
&nbsp;
Key Takeaways:
3:58 &mdash; What separates service from hospitality?
9:05 &mdash; How do you make a guest feel welcome, safe, and cared for?
14:58 &mdash; Who should a hotel win over before its travelers?
28:15 &mdash; When does a manager become a leader?
&nbsp;
Quote of the Show (06:05):
&ldquo;We&rsquo;re surrounded by more technology, AI and everything. Let&rsquo;s get back to being human.&rdquo; &mdash; Shane Green
&nbsp;
Join our Anti-PR newsletter where we&rsquo;re keeping a watchful and clever eye on PR trends, PR fails, and interesting news in tech so you don't have to. You're welcome.
&nbsp;
Want PR that actually matters? Get 30 minutes of expert advice in a fast-paced, zero-nonsense session from Karla Jo Helms, a veteran Crisis PR and Anti-PR Strategist who knows how to tell your story in the best possible light and get the exposure you need to disrupt your industry. Click here to book your call: <a href="https://info.jotopr.com/free-anti-pr-eval">https://info.jotopr.com/free-anti-pr-eval</a>
&nbsp;
Ways to connect with Shane Green:
LinkedIn: <a href="https://www.linkedin.com/in/shanegreen1/">https://www.linkedin.com/in/shanegreen1/</a>
Company Website: <a href="https://sgeinternational.com/">https://sgeinternational.com/</a>
&nbsp;
How to get more Disruption/Interruption:
Amazon Music - <a href="https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruption">https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruption</a>
Apple Podcast - <a href="https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755">https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755</a>
Spotify - <a href="https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlD">https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlD</a>
YouTube: <a href="https://www.youtube.com/results?search_query=disruption+/+interuuption">https://www.youtube.com/results?search_query=disruption+%2F+interuuption</a>

When did you say ”THAT’S IT! I’VE HAD IT!”? Time to Disrupt and Interrupt with host Karla Jo. Every week KJ interviews professionals who are disrupting their industries and altering economic networks that have been antiquated with bull-headed predecessors holding up the progress.

KJ delves into uncovering more from industry rebels and innovators that you didn’t know you needed in your life.