Do reviews make a difference to businesses?

 Why are reviews important?

Why do we tend to focus on the negative?

Have a healthy dose of skepticism

Take reviews as signals, not truths 

A restaurant recently faced a barrage of negative reviews which affected its Google rating. It sparked a conversation on how we leave and read online reviews. Are we too quick to criticise from behind our screens? And as consumers, are we able to tell the difference between thoughtful feedback and unfair criticisms? Steven Chia and Tiffany Ang sit down with Dr Elmie Nekmat from the National University of Singapore and online food reviewer Leong Yong Xin aka @foodbaby.sg, to unpack what it means to give and recognise an authentic review in a noisy digital space.

A restaurant recently faced a barrage of negative reviews which affected its Google rating. It sparked a conversation on how we leave and read online reviews. Are we too quick to criticise from behind our screens? And as consumers, are we able to tell the difference between thoughtful feedback and unfair criticisms? Steven Chia and Tiffany Ang sit down with Dr Elmie Nekmat from the National University of Singapore and online food reviewer Leong Yong Xin aka @foodbaby.sg, to unpack what it means to give and recognise an authentic review in a noisy digital space.

Steven Chia and Tiffany Ang unpack Singapore news. Listen in as they take a deep dive into hot button issues that matter so that you are always in the know. 

Steven Chia and Tiffany Ang unpack Singapore news. Listen in as they take a deep dive into hot button issues that matter so that you are always in the know.&nbsp;

Take a deep dive into issues that people talk about at dining tables and in office corridors. Previously called Heart of the Matter, Deep Dive is now hosted by Steven Chia and Crispina Robert.

Deep Dive

Steven Chia and Otelli Edwards unpack Singapore news. Listen in as they take a deep dive into hot button issues that matter so that you are always in the know. 

Steven Chia and Otelli Edwards unpack Singapore news. Listen in as they take a deep dive into hot button issues that matter so that you are always in the know.&nbsp;