Artificial intelligence is taking the world by a storm with its impressive abilities. But will it ever make up for what it lacks in the personal touch aspect of life? CNA's Stanley Leong speaks with Malcolm Koh, Director of CX Practice at Zendesk - a service-first customer relationship management company, that builds software designed to improve customer relationships.

Artificial intelligence is taking the world by a storm with its impressive abilities. But will it ever make up for what it lacks in the personal touch aspect of life? CNA's Stanley Leong speaks with Malcolm Koh, Director of CX Practice at Zendesk - a service-first customer relationship management company, that builds software designed to improve customer relationships.

The best interviews from CNA 938 on current affairs, health, entertainment and money, curated daily

The best interviews from CNA 938 on current affairs, health, entertainment and money, curated daily

Daily Cuts

The best interviews from CNA938 on current affairs, health, entertainment and money, curated daily.

The best interviews from CNA938 on current affairs, health, entertainment and money, curated daily.

The Achilles heel of AI

https://api.omny.fm/orgs/7740012e-e1bd-4f85-81c4-a7f50047134a/clips/91e89ae3-a1ca-4f9c-9d7f-b004005d50fc/transcript

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