How to avoid workplace issues that lead to staff being compromised by phishing emails. What are the behavioural cues that indicate cognitive load is high? Using a customer journey map to understand the workforce and what are the danger zones in their day. What controls, both human and technology based can we deploy to mitigate that danger zone?

Paul Burrow, Cybersecurity Behavioural Expert discusses "wicked problems" and quotes Tim Brown's "Human Centred design" as his guidebook.

Wicked problems like “How might we get all Australian’s implement Two Factor Authentication”

How to get the right message to the right people at the right time. We discuss the importance of finding shared language and common themes, how to build a narrative to get a workforce engaged. Cognitive load in the workplace is challenging how and when we, as cyber security professionals intersect with reminding people to be extra vigilant when those phishing emails hit.

Connect with Paul Burrow on LinkedIn - https://www.linkedin.com/in/paulburrow