Michael Gigliuto is an engineer with Impact, a leading traffic and transport engineering consultancy that designs transport experiences for their customers. In this episode, we discuss everyone's favourite topic—parking—and how the overall design of a carpark can change the customer experience. We also talk about how some of the best design decisions counterintuitively might not be appreciated by users.

Resources mentioned:

• Urban maths: car park mayhem (research paper), published in Mathematics Today by A Townie.

Key takeaways (starts at 22:39):

1. Have key stakeholders come together at the start of a project
2. Be careful of the incentives you give staff or customers
3. Think outside of the box for the best outcome
4. Think about all the roles a customer has in their journey