Steven Czeiger is the Managing Director of Sunlite Mitre 10 - a chain of hardware stores that is dedicated to providing exceptional customer experiences. In this episode Steven will share his tips for hiring great people who have a service mindset, and how to make sure you give customers a great experience in a retail environment.

 

Resources mentioned: 
Elephant Journal (website)

 

Key takeaways (starts at 22:31):
Have an obsession with hiring the right people.
Highlight staff who go above and beyond.
Use customer feedback as part of your daily business.
Invest in ‘Wow’ experiences even if you can’t see an immediate ROI.

Steven Czeiger is the Managing Director of Sunlite Mitre 10 - a chain of hardware stores that is dedicated to providing exceptional customer experiences. In this episode Steven will share his tips for hiring great people who have a service mindset, and how to make sure you give customers a great experience in a retail environment.
&nbsp;
Resources mentioned: 
<ul>
<li style="font-weight: 400;"><a href="https://www.elephantjournal.com/">Elephant Journal</a> (website)</li>
</ul>
&nbsp;
Key takeaways (starts at 22:31):
<ol>
<li style="font-weight: 400;">Have an obsession with hiring the right people.</li>
<li style="font-weight: 400;">Highlight staff who go above and beyond.</li>
<li style="font-weight: 400;">Use customer feedback as part of your daily business.</li>
<li style="font-weight: 400;">Invest in &lsquo;Wow&rsquo; experiences even if you can&rsquo;t see an immediate ROI.</li>
</ol>

Wavelength Creative

We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot'​ customer feedback.

We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt &mdash; the market leader in 'on the spot'​ customer feedback.

We reveal the secrets of how great brands delight their customers.

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