CXL - Customer Experience LeadersCXL - Customer Experience Leaders
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Improve your CX 10x with these hacks from a CX PRO | Customer Experience Professional, Dan Fine

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Dan Fine is a customer experience professional who has worked on brands like NAB, Telstra, Sensis, and Vic Roads. In this episode you’ll learn how to define the role of a customer experience professional, plus you’ll discover many tips and resources that you can use on your journey to becoming a great CX pro.

 

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Key takeaways (starts at 30:35):

  1. Any CX initiative needs to be driven by the CEO.
  2. Present ideas with 51% confidence but 100% conviction.
  3. Treat survey data like an asset.
  4. Close the delivery gap between what you think you know and what the customer experiences.
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CXL - Customer Experience Leaders

We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jar 
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